Alexandra Bachelder
Tuscaloosa,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Legal Administrative Specialist
Department Of Veterans Affairs
01.2023 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve complaints.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered constant flow of customer calls with minimal wait times.
Direct Care Worker
Indian Rivers Behavioral Health
11.2021 - 03.2023
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Leader
Dunkin' Donuts
10.2019 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
Bachelor of Science - Psychology, Addiction & Recovery
The University of Alabama
Tuscaloosa, AL12.2021
Skills
- Client Relations Skills
- Client Observations
- Active Listening
- Strong Analytical and Problem-Solving Skills
Timeline
Legal Administrative Specialist
Department Of Veterans Affairs
01.2023 - Current
Direct Care Worker
Indian Rivers Behavioral Health
11.2021 - 03.2023
Shift Leader
Dunkin' Donuts
10.2019 - 10.2021
Bachelor of Science - Psychology, Addiction & Recovery
The University of Alabama