Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Alexandra Bott

Williamson

Summary

Dynamic professional with a proven track record as a Server of 10+ years at Hedges Nine Mile Point and a Senior Hairstylist in a high-end salon, enhancing customer satisfaction and fostering strong relationships. Expert in hospitality service with exceptional customer service skills. Mentored junior staff, significantly improving team performance. Skilled in using POS systems for efficient service. Demonstrates a strong work ethic and the ability to connect with clients, communicating confidently and sensitive to individual needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Mama Lor's Cafe
10.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Senior Hairstylist

The James Alan Salon & Spa
01.2021 - Current
  • Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
  • Increased salon revenue by upselling various hair care products and services to clients during appointments.
  • Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
  • Developed strong relationships with clients through effective communication and understanding of their specific requirements.
  • As a sole proprietorship, built a strong client base through sensitive engagement with needs of individual customers and fostering strong client relationships.

Server

Hedges Nine Mile Point Restaurant
08.2014 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Upheld the impeccable standards of Hedges in a variety of client-facing roles through a personal presentation which corresponded to the company's ethos.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.


Education

Business Administration And Management

Finger Lakes Community College
Canandaigua, NY

High School Diploma -

Webster Schroeder High School
Webster, NY
05-2017

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Genuine ability to connect and build client relationships
  • Confident and articulate communicator

Certification

  • Licensed Cosmetologist since 2018, New York State

Interests

I am a family-oriented person who values personal relationships above all things

I am also passionate about physical and mental wellness, and I enjoy nurturing myself through a nourishing diet and exercising at the gym

An avid traveler since 16, I am interested in the world and have visited the UK, Spain, Italy, Switzerland and the Bahamas

Timeline

Server

Mama Lor's Cafe
10.2022 - Current

Senior Hairstylist

The James Alan Salon & Spa
01.2021 - Current

Server

Hedges Nine Mile Point Restaurant
08.2014 - Current

Business Administration And Management

Finger Lakes Community College

High School Diploma -

Webster Schroeder High School

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Alexandra Bott