Alexandra Bowen
South Jordan,UT
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at BBSI - Stephen Gould through adept management and excellent communication. Skilled in CRM software and project management, demonstrated quick adaptability in dynamic environments, and significantly reduced customer complaints. Showcased strong critical thinking and team collaboration, excelling in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Delivery Courier
DoorDash
South Jordan, UT
04.2023 - Current
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
- Maintained a clean driving record while navigating various traffic conditions efficiently.
- Adapted quickly to changing circumstances in real-time situations such as weather-related delays or unexpected road hazards.
Warehouse /Office Manager
BBSI - Stephen Gould
Draper, UT
06.2018 - 04.2023
- Established and maintained good relations with customers, vendors and transport companies.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to employees.
- Generated warehouse documents, packing lists, and batch travelers.
- Secured resourcing for materials and equipment to meet warehouse operational needs.
- Oversaw inventory of incoming and outgoing materials based on physical counts.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Identified, investigated and corrected inventory issues.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Receptionist
Massage Envy
South Jordan, UT
06.2015 - 12.2017
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Greeted incoming clients and verified paperwork to manage smooth intake processes.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to clients.
Education
High School Diploma -
Murray High School
Murray06.2015
Skills
- CRM and Office Management Software
- File and Data Entry/Retrieval Systems
- Project Management
- Customer Service
- Effective Communication
- Quick Adaptability & Flexibility
- Self Motivated
- Creative
- Critical Thinking
- Teamplayer
Timeline
Delivery Courier
DoorDash
04.2023 - Current
Warehouse /Office Manager
BBSI - Stephen Gould
06.2018 - 04.2023
Receptionist
Massage Envy
06.2015 - 12.2017
High School Diploma -
Murray High School