Alexandra Brackins
Cedar Rapids,IA
Summary
Lead manager skilled in overseeing service associates and offering feedback and coaching to enhance performance. Recognized for exemplary communication, de-escalation and negotiation abilities, and an adaptable leader accustomed to versatility. I take pride in making sure to demonstrate and efficiently implement innovate solutions that result in positive organizational changes.
Overview
8
8
years of professional experience
Work History
Merchandising Lead Manager
Atlantic Bottling Coca Cola Company
Cedar Rapids , IA
09.2024 - Current
- Distribute truckloads on scheduled days, and efficiently merchandise products to the sales floor in a timely manner while prioritizing evaluating product dates to prevent the distribution of expired products to customers.
- Evaluated employee performance regularly through feedback, side-by-side time on the sales floor. Also assisted in resolving complex issues or de-escalations and assist with any necessary route support needed.
Full Time Associate
Aldi
Cedar Rapids , IA
01.2022 - 07.2023
- Ensure fulfillment of daily truck orders to meet daily quotas and compliance goals, ensuring shelves and product displays are neat and orderly.
- Exceptional customer service skills and problem solving skills by multitasking between various responsibilities and performed cash register functions accurately and efficiently as needed per customers needs.
- Ensured compliance per regulations at all times while on the job and operating the electric jack safely on the sales floor around shopping customers.
New Business Case Manager
Transamerica Life Insurance Company
Cedar Rapids , IA
01.2017 - 12.2021
- Reviewed and processed new business applications, medical forms, and exams to ensure approval process of insurance benefits.
- Assessed eligibility factors for prospective clients, ensuring an accurate determination to find a suitable policy to fit customers' needs, and developed individualized action plans for each unique situation.
- Acted as a liaison between clients and internal departments to facilitate efficient communication between all parties involved in the case process, and conducted regular audits of existing cases to ensure the accuracy and completeness of the information stored in the system.
Education
High School Diploma -
Grinnell High School
Grinnell, IA05-2008
Some College (No Degree) -
Iowa Western Community College
Council Bluffs, IASkills
- Strategic planning and complex problem-solving skills
- Excellent communication and customer service skills
- Team building and leadership skills
- Crisis and de-escalation management
- Multitasking and organizational skills
- Quality and inventory control management
- Excellent marketing and sales skills
- Power jack certified
- Versed in Microsoft Word, Excel, and PowerPoint
Timeline
Merchandising Lead Manager
Atlantic Bottling Coca Cola Company
09.2024 - Current
Full Time Associate
Aldi
01.2022 - 07.2023
New Business Case Manager
Transamerica Life Insurance Company
01.2017 - 12.2021
High School Diploma -
Grinnell High School
Some College (No Degree) -
Iowa Western Community College