Alexandra Brackins
Cedar Rapids
Summary
Passionate team leader dedicated to fostering growth in others through mentorship and open communication. Adept at finding creative solutions to workplace challenges and building strong relationships with team members and clients alike. My approach prioritizes listening, adapting to each situation, and upholding ethical standards, even when challenging.
Overview
13
13
years of professional experience
Work History
Merchandising Lead
Atlantic Coca-Cola Bottling Company
Cedar Rapids
09.2023 - 11.2024
- Managed truck deliveries and organized products on the sales floor, checking expiration dates to ensure customers received fresh products.
- Resolved customer issues and provided route support, collaborating with various departments to find solutions through de-escalation techniques.
- Managed multiple high-priority projects on time while maintaining quality standards.
- Trained new merchandising staff on company standards, product knowledge, and safety protocols.
Full-Time Associate
Aldi
Cedar Rapids
04.2020 - 08.2023
- Processed daily truck deliveries to meet inventory quotas while maintaining organized product displays and shelving standards.
- Provided customer service and operated cash registers efficiently while managing multiple store responsibilities.
- Operated electric pallet jack equipment safely on the sales floor in compliance with company safety regulations.
New Business Case Manager
Transamerica
Cedar Rapids
01.2017 - 04.2020
- Reviewed and processed insurance applications, medical forms, and exams to determine benefit eligibility and ensure timely approvals.
- Assessed client eligibility and matched prospective customers with appropriate insurance policies based on their individual needs and circumstances.
- Coordinated communication between clients and internal departments to streamline case processing and efficiently resolve issues.
- Conducted regular case audits to maintain accuracy and compliance with company standards and regulatory requirements.
Assistant Manager
Dollar General
Cedar Rapids
03.2012 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Executed routine inventory assessments to validate stock quantities.
- Managed cash intake and deposit logs, elevating accuracy and lessening discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Diploma -
Grinnell high school
05.2008
Skills
- Customer service
- Team Leadership
- Inventory Management
- Sales Analysis
- Microsoft Excel
- Problem-solving
Timeline
Merchandising Lead
Atlantic Coca-Cola Bottling Company
09.2023 - 11.2024
Full-Time Associate
Aldi
04.2020 - 08.2023
New Business Case Manager
Transamerica
01.2017 - 04.2020
Assistant Manager
Dollar General
03.2012 - 12.2016
Diploma -
Grinnell high school