ALEXANDRA BRIONES
Opa-locka
Summary
Dedicated aviation professional with airport customer service and ground operations experience. Skilled in coordinating flight operations, ensuring regulatory compliance, resolving operational disruptions, and delivering exceptional passenger service in fast-paced airport environments. Experienced working with airline operations, gate management, and cross-functional teams to maintain safe, efficient, and on-time departures.
Overview
15
15
years of professional experience
Work History
Passengers Services Agent
Swissport USA
01.2026 - Current
- Oversaw daily flight operations to ensure safety and punctuality of departures.
- Monitor gate activities and communicate operational updates with flight crews and airport stakeholders.
- Verify passenger travel documents and ensure compliance with airline and government regulations.
- Manage boarding operations while maintaining safety and security standards.
- Assist during delays, cancellations, and other irregular operations by coordinating passenger recovery.
- Collaborate with ramp, baggage, and operations teams to ensure efficient aircraft turnaround.
- Prepare operational reports and maintain accurate flight documentation.
- Provide exceptional customer service while resolving passenger concerns.
Customer Service Agent
Delta Airlines
02.2015 - 07.2025
- Delivered exceptional customer service in a fast-paced airport environment, assisting passengers with check-in, boarding, flight changes, and baggage inquiries.
- Ensured compliance with TSA and FAA regulations while maintaining a high standard of professionalism and attention to detail.
- Resolved travel disruptions, delays, and rebooking issues with empathy and efficiency, contributing to increased customer satisfaction scores.
Administration/Operations Agent
Eulen American Sales and Management
08.2016 - 04.2020
- Provided administrative support to ensure efficient operation of the office, including managing calendars, coordinating meetings, and handling confidential correspondence.
- Enhanced flight efficiency by meticulously analyzing and updating flight plans, considering factors such as weather conditions and fuel requirements.
- Maintained accurate records, databases, and reports; ensured data integrity for operations and compliance requirements.
- Streamlined communication between various departments, fostering a collaborative environment for smooth flight operations.
Passenger Service Agent
Swissport USA
10.2011 - 11.2015
- Maintained compliance with safety regulations, security protocols, and customer confidentiality at all times.
- Delivered exceptional customer service in high-pressure environments, addressing flight delays, rebooking, and customer concerns quickly and empathetically.
- Handled special service requests (wheelchair assistance, unaccompanied minors, VIPs) with care and discretion.
Education
High School -
Miami Coral Park Senior High
Miami, FL06.2004
Skills
- Airport Operations
- Flight Coordination
- Safety & Security Compliance
- FAA & TSA Regulations
- Operational Reporting
- Gate & Ramp Coordination
- Irregular Operations (IROPS)
- Customer Service
- Problem Solving
- Communication
- Team Collaboration
- Microsoft Office Suite
- Attention to Detail
- Time Management
Languages
Spanish
Native or Bilingual
Timeline
Passengers Services Agent
Swissport USA
01.2026 - Current
Administration/Operations Agent
Eulen American Sales and Management
08.2016 - 04.2020
Customer Service Agent
Delta Airlines
02.2015 - 07.2025
Passenger Service Agent
Swissport USA
10.2011 - 11.2015
High School -
Miami Coral Park Senior High