SARA ELKOMOS
Hallmark Aviation Services
Hawthorne,CA
7
years of professional experience
Aviation and Customer Service Professional with over four years of experience supporting international airline operations at Los Angeles International Airport (LAX). Experienced in passenger check-in, boarding, ticketing, flight preparation (FMU), arrivals processing, baggage services, travel document verification, and airport operations. Strong communication, problem-solving, and customer service skills gained through supporting Virgin Atlantic and EgyptAir operations through Hallmark Aviation.
Work History
Customer Service Agent
3 Years 11 Months- Supported Airlines: Virgin Atlantic Airways & EgyptAir
- Perform passenger check-in and boarding procedures for international flights.
- Verify passports, visas, and travel documentation requirements.
- Provide ticketing support and assist passengers with travel-related issues.
- Support Flight Management Unit (FMU) and flight preparation activities.
- Assist with arrivals processing and passenger assistance.
- Handle baggage service issues and customer inquiries.
- Coordinate with airline personnel and airport operations teams.
- Ensure compliance with airline, TSA, and airport security regulations.
- Deliver professional customer service to international travelers.
Customer Service Representative
2 YearsEducation
Bachelor's Degree - Social Work
Skills
Passenger Check-In & Boarding
Ticketing
Flight Preparation (FMU)
Airport Operations
Arrivals Processing
Baggage Services
Travel Documentation Verification
Customer Service
Conflict Resolution
International Passenger Handling
Airport Security Procedures
Team Collaboration
Microsoft Office
LANGUAGES
Arabic – Native
English – Full Professional Proficiency
Timeline
Customer Service Agent
Hallmark Aviation Services
07.2022 - CurrentRead More
Customer Service Representative
Medical Laboratory
01.2019 - 01.2021Read More
High Institute of Social Work
Bachelor's Degree from Social Work
Read More