Khairul Basher
Richmond hills,USA
Summary
Dedicated and professional Airport Customer Service Agent with strong experience in Lounge Front Desk operations, VIP passenger handling, airport arrival leadership, and public announcement (PA) coordination. Skilled in delivering premium customer service, managing high-pressure airport environments, and assisting VIP and special service passengers. Known for excellent communication, problem-solving, and teamwork abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lounge Front Desk Agent
Lufthansa Airlines (Hallmark Aviation Services)
JFK AIRPORT NY
03.2022 - Current
- Welcomed First Class, Business Class, and VIP passengers
- Verified lounge eligibility and boarding passes
- Managed lounge seating availability
- Coordinated with lounge staff and catering team
- Handled customer complaints professionally
- Made announcements regarding boarding and lounge information
- Airport Arrival Leadership
Airport Arrival Leadership
Lufthansa Airlines (Hallmark Aviation Services)
JFK AIRPORT NY
03.2022 - Current
- Leadership arrival team for passenger handling operations
- Coordinated with immigration, baggage, and airline teams
- Assisted passengers during irregular operations
- Ensured smooth passenger flow at arrival area
- PA Agent - VIP Passenger Services
PA Agent - VIP Passenger Services
Lufthansa Airlines (Hallmark Aviation Services)
JFK AIRPORT NY
03.2022 - Current
- Made PA announcements for VIP and priority passengers
- Coordinated VIP arrivals and departures
- Assisted diplomats, first class, and premium passengers
- Worked closely with airline management and ground staff
- Provided discreet and professional VIP handling
Airport Customer Service Agent
Lufthansa Airlines (Hallmark Aviation Services)
03.2022 - Current
- Assisted passengers with check-in, boarding, and arrival services
- Provided exceptional customer service to domestic and international passengers
- Handled flight delays, cancellations, and rebooking
- Coordinated with airline departments for smooth passenger experience
- Managed special service passengers including elderly and disabled travelers
- Lounge Front Desk Agent
- Provided information on flight schedules and airport services
- Resolved customer inquiries and complaints efficiently
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Education
High School Diploma / College Degree - Arts Education
National University of Bangladesh
BDHAKA, ANGLADESH04-1996
Skills
- Airport Customer Service
- VIP Passenger Handling
- Lounge Front Desk Operations
- Passenger Check-in & Boarding
- Airport Arrival Coordination
- Public Announcement (PA) Handling
- Complaint Resolution
- Passenger Assistance
- Team Leadership
- Airline System Knowledge
- Customer Relations
- Multitasking & Problem Solving
Certification
- Airport Customer Service Training
- Aviation Security Training
- Passenger Handling Training
- First Aid Certification (Optional)
Languages
English - Fluent
Hindi / Bengali (if applicable)
Full Professional
Timeline
Lounge Front Desk Agent
Lufthansa Airlines (Hallmark Aviation Services)
03.2022 - Current
Airport Arrival Leadership
Lufthansa Airlines (Hallmark Aviation Services)
03.2022 - Current
PA Agent - VIP Passenger Services
Lufthansa Airlines (Hallmark Aviation Services)
03.2022 - Current
Airport Customer Service Agent
Lufthansa Airlines (Hallmark Aviation Services)
03.2022 - Current
High School Diploma / College Degree - Arts Education
National University of Bangladesh
Additional Information
- Strong communication skills
- Able to work flexible shifts
- Team player and professional attitude
- Experience with international passengers