Alexandra Buchert-Bon
Metairie,LA
Summary
Dynamic Operations Manager with a proven track record at Emile Van Haelen General Contractor, excelling in team leadership and problem-solving. Enhanced workflow efficiency through innovative operational tools and optimized resource allocation, resulting in improved project execution. Committed to delivering exceptional customer service while fostering a productive work environment.
Overview
13
13
years of professional experience
Work History
Operations Manager
Emile Van Haelen General Contractor
New Orleans, LA
08.2019 - Current
- Assisted in managing daily operations to ensure efficiency and productivity.
- Learned and utilized various operational tools for workflow optimization.
- Coordinated schedules and resources to streamline project execution.
Server Manager
Bourbon House
New Orleans, LA
05.2015 - 04.2019
- Supervised daily operations to ensure efficient service delivery and exceptional guest experiences.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules, ensuring adequate coverage during peak hours for seamless service.
Shift Leader
Hillstone Restaurant Group
Metairie, LA
08.2012 - 05.2015
- Supervised daily operations to ensure adherence to company policies and procedures.
- Coordinated staff schedules to optimize coverage during peak hours and enhance efficiency.
- Resolved customer complaints promptly, improving overall customer satisfaction ratings.
Education
Bachelor of Arts - Sociology
University of New Orleans
New Orleans, LA12-2018
Bachelor of Arts - Political Science With A Concentration in Law
University of New Orleans
New Orleans, LA05-2016
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Emile Van Haelen General Contractor
08.2019 - Current
Server Manager
Bourbon House
05.2015 - 04.2019
Shift Leader
Hillstone Restaurant Group
08.2012 - 05.2015
Bachelor of Arts - Sociology
University of New Orleans
Bachelor of Arts - Political Science With A Concentration in Law
University of New Orleans