Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Open To Work
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Alexandra Carpenter

Fenton,MI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

ServerCustomer Service RepresentativeEmployee Relations Manager

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Fenton, MI, US
Open to relocation: No

Salary Range

$65000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefits401k matchPaid time off

Summary

Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance to organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Front of House Manager

Union Joints - Honcho
Clarkston, MI
04.2023 - Current
  • Supervised front of house operations, ensuring exceptional customer service and efficient staff performance.
  • Trained and mentored team members on best practices for guest engagement and hospitality standards.
  • Developed and implemented workflows to optimize seating arrangements and reduce wait times during peak hours.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
  • Monitored inventory levels, placing orders as needed to maintain supplies for front of house operations.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Front of House Manager

Union Joints - Union Assembly
Detroit, MI
08.2021 - 04.2023
  • Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
  • Managed inventory control, optimizing stock levels to meet customer demand while minimizing waste.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Fostered a culture of teamwork among staff members by encouraging collaboration in problem-solving tasks related to front and back-of-house operations.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Reduced wait times during peak hours, orchestrating more effective seating strategy that maximized dining room flow and guest experience.
  • Oversaw daily financial transactions, including cash handling, deposits, and reporting, maintaining accuracy and accountability.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Ensured any and all VIP guests were handled with top-tier hospitality and discretion.

Server

Union Joints - Woodshop
Clarkston, MI
06.2017 - 08.2021
  • Delivered exceptional customer service, ensuring positive dining experiences for guests.
  • Trained new servers on menu offerings and service protocols, enhancing team performance.
  • Streamlined table turnover processes, improving overall service speed during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods which resulted in increased sales.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

Some College (No Degree) - Psychology

Oakland Community College
Auburn Hills, MI

High School Diploma -

Clarkston High School
Clarkston, MI
06-2014

Skills

  • Training and onboarding
  • Employee performance evaluations
  • Coaching and mentoring
  • Conflict resolution
  • Collaboration and teamwork
  • Reliable and responsible
  • Staff scheduling
  • Restaurant operations
  • Food safety compliance
  • Liquor law compliance
  • Disciplinary action
  • Money handling

Certification

ServSafe and TIPs certified

Timeline

Front of House Manager

Union Joints - Honcho
04.2023 - Current

Front of House Manager

Union Joints - Union Assembly
08.2021 - 04.2023

Server

Union Joints - Woodshop
06.2017 - 08.2021

Some College (No Degree) - Psychology

Oakland Community College

High School Diploma -

Clarkston High School

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Alexandra Carpenter