Jennefer Why
Gettysburg,PA
Summary
Results-driven leader with extensive background in healthcare and hospitality management, excelling in customer service. Skilled in enhancing customer satisfaction and streamlining operations, I have used my expertise in conflict resolution and staff management to create a well-balanced team. Skilled in guest relations and POS system operations, I boosted team morale and efficiency, by engaging directly with my subordinates. Fostering a positive work environment. My proactive approach and dedication to quality service underscore my ability to excel in dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Manager
The Doghouse Taproom and Restaurant
Gettysburg, PA
09.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Performed cash handling activities and secured nightly bank deposits.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
Podiatry Assistant
Hillside Foot and Ankle Associates
Hanover, PA
10.2020 - 03.2023
- Fostered a welcoming atmosphere for patients by addressing their concerns, answering questions, and providing reassurance during appointments.
- Enhanced patient care by assisting podiatrists with examinations, minor surgeries, and various treatments.
- Supported patients'' overall well-being through meticulous wound care, dressing changes, suture removals, and monitoring healing progress.
- Facilitated timely diagnostics by proficiently performing X-ray imaging under podiatrist supervision when necessary.
- Increased treatment effectiveness by accurately measuring patients'' feet for custom orthotics prescriptions or footwear recommendations.
- Strengthened relationships with referring providers through prompt communication regarding patient updates or pertinent information sharing.
- Managed inventory effectively through regular stock assessments, placing orders promptly when needed to avoid supply shortages that could impact clinic operations negatively.
- Assisted in the reduction of wait times by efficiently scheduling appointments and managing patient flow within the clinic.
- Improved patient experience by conducting thorough pre-examination interviews and documenting relevant medical history.
- Promoted a safe clinical environment through compliance with OSHA guidelines in all aspects of daily work activities.
- Ensured a sterile environment by properly preparing examination rooms before each appointment and following strict sanitation protocols.
- Contributed to a positive workplace culture by collaborating with team members to address clinic needs and promote best practices in podiatric care.
- Streamlined administrative tasks such as maintaining patient records, billing, insurance processing, and coordinating referrals to other healthcare providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Medical Assistant Radiology Oncology
Gettysburg Cancer Center
Gettysburg, PA
08.2019 - 03.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Podiatric Medical Assistant
Atlantic Foot and Ankle Associates
Gettysburg, PA
07.2018 - 08.2019
- Fostered a welcoming atmosphere for patients by addressing their concerns, answering questions, and providing reassurance during appointments.
- Enhanced patient care by assisting podiatrists with examinations, minor surgeries, and various treatments.
- Increased treatment effectiveness by accurately measuring patients'' feet for custom orthotics prescriptions or footwear recommendations.
- Boosted patient satisfaction through effective communication and education on treatment plans and post-operative care instructions.
- Managed inventory effectively through regular stock assessments, placing orders promptly when needed to avoid supply shortages that could impact clinic operations negatively.
- Promoted a safe clinical environment through compliance with OSHA guidelines in all aspects of daily work activities.
- Played a key role in the overall success of the clinic by consistently demonstrating professionalism, dedication, and commitment to excellence in all aspects of podiatric medical assistance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated timely diagnostics by proficiently performing X-ray imaging under podiatrist supervision when necessary.
Education
Associate Of Arts And Sciences - General Studies
Southern Adventist University
Collegedale, TNSkills
- Guest Relations
- Conflict Resolution
- Staff Management
- Hiring
- Training and mentoring
- Performance Evaluation
- Complaint Handling
- POS system operations
- Health and Safety Regulations
- Restaurant Operations
- Employee Scheduling
- Staff Motivation
- Staff Supervision
- Emergency Procedures
- Task Delegation
- Upselling strategies
- Order Accuracy
- Quality Control
- Customer Service
- Reliable and Responsible
- Critical Thinking
- Training and Onboarding
- Money Handling
- Problem-Solving
- Employee Supervision
- Calm and Pleasant Demeanor
- Delegating Assignments and Tasks
- Scheduling Staff
- Managing Reservations and Large Parties
- Scheduling
- Liquor Law Compliance
- POS Terminal Operation
Certification
RAMP certified
Timeline
Front of House Manager
The Doghouse Taproom and Restaurant
09.2023 - Current
Podiatry Assistant
Hillside Foot and Ankle Associates
10.2020 - 03.2023
Medical Assistant Radiology Oncology
Gettysburg Cancer Center
08.2019 - 03.2020
Podiatric Medical Assistant
Atlantic Foot and Ankle Associates
07.2018 - 08.2019
Associate Of Arts And Sciences - General Studies
Southern Adventist University