Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Caruso

Saddle Brook

Summary

Experienced leasing professional with expertise in property management, tenant relations, and contract negotiations. Known for strong leadership, effective communication, and fostering teamwork. Proficient in maximizing occupancy rates, enhancing tenant satisfaction, and increasing revenue. Resilient and adaptable with a focus on achieving excellent outcomes in dynamic settings.

Overview

13
13
years of professional experience

Work History

Leasing Manager- (Lease Up)

BNE Real Estate Management
02.2024 - 05.2025
  • Lead manager for lease up 400+ units across three buildings within one year
  • Develop and implement leasing strategies to meet occupancy goals
  • Conduct property tours for prospective tenants and handle new inquiries
  • Close leases and ensure all leasing paperwork is properly completed
  • Maintain a high level of customer service to ensure residents of luxury living
  • Utilize Yardi Voyager to manage applications, track leases, and update unit availability
  • Oversee a thorough application process, ensuring compliance with all screening procedures (background, credit, income verification)
  • Create commission reports for leasing agents and ensure timely distribution
  • Compile and review daily and weekly reports for senior management meetings

Property Manager

JMC Living Management
01.2022 - 01.2023
  • Set rent and collect monthly payments.
  • Manage operations, tenant relations and retention, including monthly resident events.
  • Inspect the property and schedule repairs including full renovation
  • Oversee leasing and approve prospective resident applications.
  • Handle tenant communication and complaints
  • Manage lease renewals, rent increases, and terminations
  • Coordinate move-in and move-out inspections
  • Hiring and managing contractors, such as landscapers, cleaners, or maintenance workers.
  • Ensuring leases comply with current rental laws and regulations.

Regional Training Manager

Westminster/ Kushner Management
01.2019 - 01.2022
  • Train new leasing employees and ensure all policies and procedures are followed.
  • Training programs include Yardi, Grace Hill and Nexxus.
  • Manage all Secret Shopper evaluations, providing feedback and courses throughout the US portfolio.
  • Evaluate all new and existing properties.
  • Create and edit the Westminster Leasing Guide.

Property Leasing Manager
01.2019 - 01.2021
  • Manage leasing team, qualify prospects, determine eligibility, promote benefits and services, take prospects on tours, prepare leases and addendums, and provide rental rates.
  • Establish an excellent rapport with prospective residents to understand their housing needs.
  • Responsible for boosting sales and providing excellent customer service to all new and existing tenants.
  • Ensure all housing is move-in ready, perform inspections and report any issues prior to move in.
  • Set monthly leasing & occupancy percentage goals.
  • Handle event coordination for resident events.
  • Assist with the interior design for model and target homes.
  • Create and maintain marketing survey and property assessments.
  • Maintain quarterly rental forecast and budgets.
  • Promote excellent customer service and lead by example.

General Manager

Tomato & Company
01.2017 - 01.2019
  • Responsible for recruiting, training, scheduling, and supervising staff.
  • Oversee inventory and supplies.
  • Handle and resolve all customer issues.

Property Leasing Manager

The Excelsior II
01.2012 - 01.2017
  • Responsible for increasing sales and providing excellent customer service to all new and existing tenants.
  • Manage amenities, oversee leasing staff/property coordinators, and achieve goals.
  • Increase occupancy and encourage residents to renew.
  • Manage all medical suites and respond to any needs.
  • Conduct apartment tours to point our benefits of the property and services to all new prospects.
  • Renew yearly leases and help with resident retention.

Education

Berkeley College
West Paterson, NJ

Skills

  • Experience with Yardi CRM and property management software
  • Negotiation expertise
  • Tenant liaison
  • Event planning
  • Leading meetings
  • Customer service-focused
  • Conducting meetings
  • Market tracking
  • Staff management
  • Employee motivation and guidance
  • Decision-making
  • Tenant relations
  • Administrative leadership

Timeline

Leasing Manager- (Lease Up)

BNE Real Estate Management
02.2024 - 05.2025

Property Manager

JMC Living Management
01.2022 - 01.2023

Regional Training Manager

Westminster/ Kushner Management
01.2019 - 01.2022

Property Leasing Manager
01.2019 - 01.2021

General Manager

Tomato & Company
01.2017 - 01.2019

Property Leasing Manager

The Excelsior II
01.2012 - 01.2017

Berkeley College

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