Alexandra Cecula
Lewiston,NY
Summary
Detail-oriented legal assistant with strong skills in client communication and ethics compliance. Proven ability to manage multiple tasks efficiently while maintaining confidentiality in all interactions.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
16
16
years of professional experience
Work History
Legal Assistant
Viola, Cummings & Lindsay
Niagara Falls, NY
11.2025 - Current
- Assisted attorneys in preparing legal documents and case files.
- Conducted legal research to support case strategies and arguments.
- Managed client communications to ensure timely updates and responses.
- Organized and maintained case management systems for efficient workflow.
- Reviewed case materials for accuracy and completeness prior to submission.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
Property Manager
NPMA
Orchard Park, NY
09.2023 - 08.2025
- Managed tenant relations to ensure high satisfaction and retention rates.
- Coordinated property maintenance schedules, optimizing service delivery and reducing downtime.
- Conducted regular property inspections, identifying areas for improvement and compliance issues.
- Assisted in budget preparation and expense tracking, ensuring financial accountability.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Property Manager
APL Property Group
Buffalo, NY
11.2021 - 10.2023
- Implemented leasing strategies that improved occupancy rates across managed properties.
- Developed training materials for new staff on property management procedures and software tools.
- Analyzed market trends to inform rental pricing strategies, enhancing competitive positioning.
- Oversaw vendor contracts and negotiations, ensuring quality service at optimal costs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Enhanced security measures, significantly reducing incidents on property premises.
- Streamlined rent collection processes, significantly reducing late payments.
- Developed comprehensive emergency response plan, improving preparedness for unexpected events.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Completed annual rent calculations using housing database software.
- Managed tenant relations to ensure high satisfaction and retention rates.
- Conducted regular property inspections, identifying areas for improvement and compliance issues.
- Coordinated property maintenance schedules, optimizing service delivery and reducing downtime.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Marketing Director
Buffalo Energy
Elma, NY
09.2017 - 07.2021
- Developed and implemented comprehensive marketing strategies to enhance brand visibility.
- Led cross-functional teams to execute successful product launches and promotional campaigns.
- Analyzed market trends and consumer insights to inform strategic decision-making processes.
- Managed digital marketing initiatives, optimizing online presence across various platforms.
- Spearheaded content creation efforts, enhancing engagement through targeted messaging.
- Directed trade show participation, maximizing exposure for company products and services.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Created content and promotional materials to drive engagement and conversions.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Spearheaded market research initiatives to identify trends and opportunities for growth.
- Improved lead generation through targeted email marketing campaigns and data-driven analytics.
- Implemented CRM solutions that improved customer retention rates while enabling more effective communication strategies.
- Managed marketing budget for maximium ROI.
- Conducted market research to identify emerging trends and adjust marketing strategies accordingly.
- Enhanced user experience on company website with comprehensive redesign, leading to increased traffic and engagement.
- Continually maintained and improved company's reputation and positive image in markets served.
- Optimized email campaigns to increase open and click-through rates.
- Devised content strategy to effectively engage target audiences.
Customer Service Representative
First Niagara Bank
Lewiston, NY
01.2010 - 09.2017
- Resolved customer inquiries and issues efficiently, enhancing overall customer satisfaction.
- Assisted customers with account management, ensuring accurate information and timely service.
- Educated clients on banking products and services, fostering informed decision-making.
- Collaborated with team members to streamline processes and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Health And Wellness
Niagara County Community College
Sanborn, NYBusiness Administration
Coastal Carolina University
Conway, SCHigh School Diploma -
Lewiston-Porter High School
Lewiston, NYSkills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Calendar management
- Legal document preparation
- Client communication
- Administrative support
- Document preparation
- Document drafting
- Document filing
- Writing and editing
- Office management
- Correspondence
- Document editing
- Advanced word processing
- Ethics compliance
- Relationship building
- QuickBooks pro
- MS office proficient
- Confidentiality
- Administrative assistance
- Multi-line switchboard
- Critical thinking
- Customer service
- Proficient in MS office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Facilitated the firm's smooth transition to a paperless system.
Languages
Spanish
Limited Working
Timeline
Legal Assistant
Viola, Cummings & Lindsay
11.2025 - Current
Property Manager
NPMA
09.2023 - 08.2025
Property Manager
APL Property Group
11.2021 - 10.2023
Marketing Director
Buffalo Energy
09.2017 - 07.2021
Customer Service Representative
First Niagara Bank
01.2010 - 09.2017
Associate of Science - Health And Wellness
Niagara County Community College
Business Administration
Coastal Carolina University
High School Diploma -
Lewiston-Porter High School