Alexandra Clarke
Raleigh,North Carolina
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Security Command Center Operator
Marksman Security
Charlotte, NC
12.2020 - Current
- The position oversees the daily security operations of a 24/7 Central Command Center, Safeguarding the assets of the facility, employees, and guest.
- Monitoring emails and phone correspondence to requests and inquires appropriately
- Monitor CCTV camera systems
- Operate facility badging software, including enabling and disabling badges
- restrict access into confidential areas throughout the facility and offices
- utilize internal communication systems including radio, intercom, telephone, PA systems, and computer-based software with a high level of professionalism
Roadside Assistance Dispatcher (remote)
Frost Communications Ltd.
Conyers, GA
05.2020 - 07.2020
- Coordinated with tow truck operators for the efficient transport of vehicles in distress.
- Troubleshot mechanical issues over the phone with stranded motorists who lacked technical expertise.
- Processed payments from customers utilizing payment methods such as credit cards
- Resolved customer inquiries related to Motor Vehicle services via phone software systems
- utilizing Avaya software
- adhering to client Statement of Work (SOW) and Quality Evaluation Metrics
Call Center Representative
Sunstates Security
Raleigh, NC
03.2019 - 03.2020
- This position oversees the daily customer centered operations of a 24/7 call center for Carpark
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Navigated through computer systems to review information and respond appropriately to callers.
- Report security violations, blocked entrances and exits, and mechanical problems
- monitoring CCTV cameras, and using client based access control software
Security Officer
SSC Security
Chappaqua, NY
07.2017 - 06.2019
- Secured personnel and premises by inspecting buildings and patrolling property.
- Verified photo IDs and tickets to allow guests passage.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Monitored premises and recorded activity in daily officer reports.
- Reported safety hazards for remediation response.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Education
High School Diploma -
White Plains Senior High School
White Plains, NY08-2013
Skills
- Incident Response
- Policy Enforcement
- Teamwork and Collaboration
- Problem-solving abilities
- Self Motivation
- Organizational Skills
- Multitasking
- Reliability
- Professional Demeanor
- Attention to Detail
- Excellent Communication
- Written Communication
- Strong computer/ technology skills
Timeline
Security Command Center Operator
Marksman Security
12.2020 - Current
Roadside Assistance Dispatcher (remote)
Frost Communications Ltd.
05.2020 - 07.2020
Call Center Representative
Sunstates Security
03.2019 - 03.2020
Security Officer
SSC Security
07.2017 - 06.2019
High School Diploma -
White Plains Senior High School
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