Summary
Overview
Work History
Education
Skills
Timeline
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Alexandra Handley

Gilbert,AZ

Summary

Dynamic professional with a proven track record at EMN LLC, enhancing operational efficiency and driving business growth. Expert in customer relationship building and data entry, demonstrated through improved customer satisfaction scores and streamlined billing processes. Skilled in staff management and active listening, achieving significant improvements in team productivity and engagement.

Overview

9
9
years of professional experience

Work History

Billing Clerk/Salesperson

Mark Courtright
04.2022 - Current
  • Executed billing tasks and recorded information in company databases.
  • Verified accuracy of billing data and corrected discrepancies.
  • Assisted with month-end closing procedures, contributing to an organized and punctual financial reporting process.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.

General Manager of Operations

EMN LLC
12.2019 - 03.2022
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Manager/Hairstylist

18/8 Fine Men's Salons
06.2016 - 10.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Cosmetology

Citrus Heights Beauty College
Citrus Heights, CA

Santa Barbara City College
Santa Barbara, CA

High School Diploma -

Folsom High School
Folsom, CA
12-2009

Skills

  • Data entry
  • Verbal and written communication
  • Quick learner
  • Customer relationship building
  • Customer engagement
  • Customer service
  • Customer communication
  • Sales process
  • Staff management
  • Active listening
  • Relationship building

Timeline

Billing Clerk/Salesperson

Mark Courtright
04.2022 - Current

General Manager of Operations

EMN LLC
12.2019 - 03.2022

Manager/Hairstylist

18/8 Fine Men's Salons
06.2016 - 10.2019

Cosmetology

Citrus Heights Beauty College

Santa Barbara City College

High School Diploma -

Folsom High School

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Alexandra Handley