Alexandra Cubillan
Ft Lauderdale,Florida
Summary
Professional and dedicated candidate successful at managing multiple priorities with a positive attitude and high energy. Possessing a strong foundation in management in detail-oriented and fast-paced environments. Seeking to contribute my skills and experience to enhance the efficiency of your team.
Overview
9
9
years of professional experience
Work History
Shift Leader
Houston's, Hillstone Restaurant Group
08.2022 - Current
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Ensured timely seating of guests by effectively managing waiting lists and coordinating with the hostess team.
Mortgage Loan Closer / Jr Underwriter
Village Capital And Investments Inc.
08.2020 - 06.2022
- Facilitated closing and disbursement of conventional, FHA, and VA mortgage loans.
- Coordinated with various stakeholders to complete loan submissions and set up closing schedules.
- Reviewed loan applications for compliance with regulatory guidelines.
- Prioritized, tracked, and managed the loan underwriting process to ensure timely submissions.
Executive Assistant to Vice President of MGM Night
MGM Resorts International
03.2019 - 04.2020
- Streamlined executive communication by managing emails, phone calls, conference and events.
- Maintained confidentiality with sensitive documents and office records to support executives.
- Approved travel expenses and reimbursements, managing correspondence for business leaders.
- Collaborated with teams on special projects, leading strategy sessions for marketing, customer development, social media, and events.
Administrative Assistant
Integrated Medical Management, Inc
06.2015 - 01.2019
- Timely and Effective follow up on accounts with outstanding balances.
- Contact referring surgeons and/or client physicians, as necessary for determination of appropriate service/charge, demographics and insurance information.
- Assist with training of new customer service representatives as needed.
Education
Associate of Science - Psychology
College of Southern Nevada
Las Vegas, NVSkills
- Customer Service Management
- Problem-Solving
- Staff Development
- Professional Appearance
- Strong Verbal and Written Communication
- Microsoft Office and Google Docs
- 60 WPM
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Shift Leader
Houston's, Hillstone Restaurant Group
08.2022 - Current
Mortgage Loan Closer / Jr Underwriter
Village Capital And Investments Inc.
08.2020 - 06.2022
Executive Assistant to Vice President of MGM Night
MGM Resorts International
03.2019 - 04.2020
Administrative Assistant
Integrated Medical Management, Inc
06.2015 - 01.2019
Associate of Science - Psychology
College of Southern Nevada
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