Alexandra Dascalu-ioan
SEMINOLE,FL
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Duffys Sports Grill
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender/Server
Karol Hotel
11.2021 - 05.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Explained menu items and suggested appropriate options for food allergy concerns
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Used slow periods to restock supplies, ice, trays, and delivery bags
Bartender – Chophouse Mixologist
Monarch Casino Resort Spa
11.2020 - 11.2021
- Fully stock entire bar before service, update ipad menu based on inventory
- Build cocktails from drink menu and new combinations as requested by guests
- Create all cocktails for the dining room, bar, walk ups and lounge area
- Set up bar to fine dining standards, take food and drink orders, grab food from kitchen to serve bar when help is needed
- Bus all lounge tables and bar dishware to reset for next turnover, and wash all glassware for entire restaurant throughout service
- Detailed clean of bar and lounge at end of shift
- Multitask service while maintaining a friendly conversation with bar guests
Cocktail Waitress
Monarch Casino Resort Spa Black Hawk
06.2019 - 11.2020
- Provide courteous and prompt service to all guests
- Place order with bartender, inspect and garnish beverages, serve on tray
- Build relationships with guests in a personal, yet professional manner
- Maintain a clean work area at the bar and gaming floor
- Assist guests with questions and concerns, notify supervisor of complaints
- Ask politely for identification to all guests appearing under the age of 30
- Preform side tasks such as stocking self-serve areas and bar
- Monitor and enforce customer drink limit in a firm and courteous manner
- Demonstrate knowledge of drinks being served
Education
Pomona High School
Arvada, COSkills
- Beverage Preparation
- Billing and Payment Processing
- Dining Customer Service
- Dining Room Cleaning and Upkeep
- Guest Satisfaction
Timeline
Server
Duffys Sports Grill
03.2023 - Current
Bartender/Server
Karol Hotel
11.2021 - 05.2023
Bartender – Chophouse Mixologist
Monarch Casino Resort Spa
11.2020 - 11.2021
Cocktail Waitress
Monarch Casino Resort Spa Black Hawk
06.2019 - 11.2020
Pomona High School
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