Alexandra DeGrazzio
Burbank,CA
Overview
11
11
years of professional experience
Work History
Customer Service, Sales, and Marketing
ENCHANTED FLORIST
Burbank, CA
11.2020 - Current
- Update and manage social media accounts and digital marketing logs to ensure brand consistency and information accuracy.
- Enter client data into internal CRM systems to maintain a comprehensive database for personalized customer experiences.
- Verify sensitive order information and resolve complex data discrepancies for high-profile accounts in the television and film industry.
- Organize digital documentation for custom design projects, ensuring all specifications and records are accessible for team production needs.
- Provide customers with outstanding quality service by answering questions, making suggestions and listening to their needs.
- Dealing with the day to day business needs, organizing products and problem solving.
Customer Service and Sales
REGAL DRY CLEANERS
LA Canada Flintridge, CA
02.2017 - 01.2021
- Performed high-volume data entry for customer intake forms, maintaining 100% information accuracy in the store database.
- Utilized Microsoft Excel and Google Sheets to track sales performance and inventory levels, providing regular administrative assistance to management.
- Maintained detailed records management systems to facilitate strong customer relationships and streamline partnership documentation.
- Conducted regular audits of digital files to ensure data protection and proper categorization of client service history.
- Provided upstanding customer service face to face, over the phone and online.
- Dealt with day to day business management and problem solving.
Customer Service, Sales, Marketing, Customer Data Upkeep
CULTURAL BYTES
Los Angeles, CA
02.2015 - 01.2017
- Performed high-volume data entry for customer intake forms, maintaining 100% information accuracy in the store database.
- Utilized Microsoft Excel and Google Sheets to track sales performance and inventory levels, providing regular administrative assistance to management.
- Maintained detailed records management systems to facilitate strong customer relationships and streamline partnership documentation.
- Conducted regular audits of digital files to ensure data protection and proper categorization of client service history.
- Provided customers with information on services, answered questions and concerns, and dealt with day to day interactions and problem solving.
- Utilized social media and email services to push the company’s business to reach customers.
Timeline
Customer Service, Sales, and Marketing
ENCHANTED FLORIST
11.2020 - Current
Customer Service and Sales
REGAL DRY CLEANERS
02.2017 - 01.2021
Customer Service, Sales, Marketing, Customer Data Upkeep
CULTURAL BYTES
02.2015 - 01.2017