Alexandra Dickson
Orlando,FL
Summary
Hardworking, dependable and passionate job seeker with strong organizational skills eager to begin a new career. Skilled in providing excellent customer service, maintaining relationships, time management and bringing a positive attitude to the workplace.
Overview
7
7
years of professional experience
Work History
Cocktail Server
Caribe Royale
12.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Bartender/Server
Cavo's Bar And Restaurant
01.2022 - 03.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender
The Local Draughthouse
01.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
Hostess
Blue Martini
05.2018 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Promoted business loyalty by fostering positive customer relationships.
Assistant Manager
Beaux Studios
04.2017 - 05.2018
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Server
Hooters Of America, LLC
12.2016 - 03.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
High School Diploma -
Winter Park High School
Winter Park, FL05.2013
Skills
- Customer service experience
- Multitasking
- Time management
- Organization
- Quick learner
- Adaptability
- Communication
- Team Player
Timeline
Cocktail Server
Caribe Royale
12.2023 - Current
Bartender/Server
Cavo's Bar And Restaurant
01.2022 - 03.2024
Bartender
The Local Draughthouse
01.2021 - 01.2022
Hostess
Blue Martini
05.2018 - 03.2020
Assistant Manager
Beaux Studios
04.2017 - 05.2018
Server
Hooters Of America, LLC
12.2016 - 03.2018
High School Diploma -
Winter Park High School
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