Alexandra Dolan
Boca Raton,FL
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
Work History
Runner
NEP, Inc.
Fort Lauderdale, FL
10.2021 - 10.2021
- Cleaned and sanitized food preparation and serving areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Collaborated well with other food runners to deliver orders accurately.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Runner
NEP, Inc.
Fort Lauderdale, FL
10.2021 - 10.2021
- Cleaned and sanitized food preparation and serving areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Collaborated well with other food runners to deliver orders accurately.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Bookseller
Barnes & Noble
Boca Raton, FL
11.2021 - 08.2022
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with locating books and other materials in store.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Collaborated with other staff to support smooth daily operations.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Established strong relationships with customers to encourage repeat business.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Barista
Barnes & Noble
Boca Raton, FL
08.2022 - 11.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
Runner
Mobile TV Gr
Miami, FL
03.2023 - 03.2023
- Cleaned and sanitized food preparation and serving areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Collaborated well with other food runners to deliver orders accurately.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Runner
Turner Sports
Sunrise, FL
05.2023 - 05.2023
- Cleaned and sanitized food preparation and serving areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Collaborated well with other food runners to deliver orders accurately.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Runner
National Basketball Association
Miami, FL
06.2023 - 06.2023
- Cleaned and sanitized food preparation and serving areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Collaborated well with other food runners to deliver orders accurately.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Runner
Turner Sports
Sunrise, FL
06.2023 - 06.2023
- Cleaned and sanitized food preparation and serving areas.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
- Developed and maintained successful relationships with media professionals.
- Collaborated well with other food runners to deliver orders accurately.
- Supported production needs by performing routine tasks using standard procedures and equipment.
Education
High School Diploma -
Saint Andrew’s School
Boca Raton, FL05.2020
Skills
- Sandwich Preparation
- Sales Expertise
- Safe Food Handling Practices
- Cash Register Operation
- Product Display
- Conflict Mediation
- Adaptive and Creative
- Food Preparation and Safety
- Coffee Machinery
- Billing and Payment Processing
- Suggestive Selling
- Drink Consistency
- Soft Selling
- Counter Restocking
- Standardized Recipes
- Menu Memorization
- Performance Improvement
- Credit Card Transactions
- Hospitality and Accommodation
- Team Player
- Hospitality Service Expertise
- Inventory Management
- Opening and Closing Coordination
- Front Counter Maintenance
- Resolving Complaints
- Exceptional Customer Service
- Solid Problem Solver
- Leading Employees
- Ability to Adapt
- Infection Prevention
- Menu Item Preparation
- Beverage Preparation
- Station Preparation
- Espresso Machine Operation and Maintenance
- Blending Methods
- Dietary Restrictions
- Coordinating with Supervisors
- Machinery Upkeep
- Adaptable and Flexible
- Counter Sanitization
- Spanish Fluency
- Equipment Checks and Assessments
- Clean and Sanitize
- Counter Cleaning and Sanitation
- Process Payments
- Upselling
- Available Weekends
- Equipment and Store Cleaning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Runner
National Basketball Association
06.2023 - 06.2023
Runner
Turner Sports
06.2023 - 06.2023
Runner
Turner Sports
05.2023 - 05.2023
Runner
Mobile TV Gr
03.2023 - 03.2023
Barista
Barnes & Noble
08.2022 - 11.2022
Bookseller
Barnes & Noble
11.2021 - 08.2022
Runner
NEP, Inc.
10.2021 - 10.2021
Runner
NEP, Inc.
10.2021 - 10.2021
High School Diploma -
Saint Andrew’s School