Alexandra Easley
DesMoines,WA
Summary
Dynamic Service Supervisor at Convergint with a proven track record in problem-solving and relationship management. Successfully streamlined service processes, enhancing efficiency and reducing costs. Adept at preparing detailed bids and training high-performing teams, leveraging strong communication skills to foster client loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Service Supervisor
Convergint
Renton, WA
01.2024 - Current
- Successfully manage high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Manage daily operations of the service department, maintaining a high level of organization and productivity.
- Prepare detailed bids for security and fire alarm system repairs, often handling complex projects that require a higher level of expertise than my direct reports posses.
- Establish strong relationships with clients, ensuring their needs are met and promote long-term loyalty.
- Develop and maintain positive rapport with vendors and suppliers.
- Handle escalated customer complaints and inquiries.
- Update job knowledge by attending workshops, training sessions and educational opportunities.
- Streamline service processes, resulting in increased efficiency and reduced operational costs.
- Recruiting for new hires within the service department, successfully recruiting nearly a dozen high performing colleagues in my first year.
- Assist with training and development of team members.
- Conduct regular performance reviews for direct reports, identifying areas for growth and providing constructive feedback.
- Collaborate with cross-functionally with other departments to develop and implement strategies for continuous service improvement.
Electrical Services Administrator/Estimator
AAA Fire Protection
Seattle, WA
03.2022 - 01.2024
- Prepared accurate bids for electrical service repairs and small-scale project installations within fire protection systems.
- Interpreted and applied relevant electrical and fire safety codes (e.g., NFPA standards) to all estimates and repair solutions.
- Managed invoicing processes to ensure timely and accurate billing for services rendered.
- Addressed and resolved customer complaints professionally, maintaining client satisfaction and service standards.
- Oversaw daily service schedules for field technicians, ensuring timely dispatch and efficient operations.
- Recruited and trained new administrative and service team members, promoting strong technical and procedural knowledge.
- Maintained close coordination between service, project management, and sales departments to streamline workflows.
Service Coordinator
AAA Fire Protection
Seattle, WA
09.2021 - 03.2022
- Scheduled daily service calls and repairs, maintaining a booking of 2-3 weeks at all times.
- Handled all incoming emails and phone calls, often multitasking to address all incoming communication.
- Managed vendor and customer communications for scheduling and updates.
- Ordered parts and ensured accuracy.
- Handled complex and shifting schedules, including emergencies.
- Triaged emergency service calls to prioritize true urgencies.
- Created and sent invoices based on completed service work.
- Supported field techs with job info, directions, and documentation.
Skills
- Strong verbal and written communication
- Relationship management
- Product and technical knowledge
- Time and task prioritization
- Problem-solving and decision-making
- Goal-driven and self-motivated
- Adaptable to changing environments
Timeline
Service Supervisor
Convergint
01.2024 - Current
Electrical Services Administrator/Estimator
AAA Fire Protection
03.2022 - 01.2024
Service Coordinator
AAA Fire Protection
09.2021 - 03.2022