Alexandra Ede
San Juan Capistrano,CA
Summary
Sales, marketing, and administrative professional experienced in supporting sales operations, customer service, CRM systems, and centralized inbox management in fast-paced environments. Skilled in managing sales leads, assisting with quotes and orders, maintaining accurate customer databases, and using data and reporting to support informed decision-making. Known for delivering strong client experiences through clear communication, timely follow-up, and a consistent focus on customer satisfaction.
Overview
6
6
years of professional experience
Work History
Administrative & Marketing Coordinator
SoVita Chiropractic
Derby, CT
01.2025 - Current
- Supported sales operations and customer service by managing inbound leads, appointment requests, and customer inquiries through CRM systems and shared inboxes.
- Followed up on sales leads, routed inquiries to appropriate team members, and ensured timely, accurate responses.
- Maintained and updated customer databases, ensuring accuracy, consistency, and proper documentation.
- Managed high-volume phone calls and emails, resolving customer questions and service-related issues professionally.
- Assisted with quotes, service requests, billing documentation, and payment records.
- Created and maintained sales and performance tracking reports using Excel.
- Coordinated office schedules, meetings, and lead-generation events.
- Organized office files, inventory, and physical materials; handled packages and equipment as needed.
Sales Associate and Stylist
White House Black Market
Norwalk, CT
01.2025 - 12.2025
- Delivered high-touch customer service, identifying customer needs and supporting purchase decisions.
- Supported sales transactions, order processing, and inventory organization in a fast-paced retail environment.
- Maintained strong customer relationships to encourage repeat business and brand loyalty.
- Balanced customer engagement with operational and administrative tasks.
Wellness Coordinator
Arogya
Westport, CT
04.2023 - 06.2023
- Analyzed consumer, campaign, and performance data to support SEO proposals, email marketing initiatives, and content optimization strategies.
- Developed and maintained product and service knowledge to support client inquiries and sales growth.
- Managed client payment records, documentation, and administrative reporting, ensuring accuracy and timely updates.
Marketing Coordinator
DAI Partners
Fairfield County, CT
06.2020 - 09.2020
- Analyzed consumer, campaign, and performance data to support SEO proposals, email marketing initiatives, and content optimization strategies.
- Developed and maintained product and service knowledge to support client inquiries and sales growth.
- Managed client payment records, documentation, and administrative reporting, ensuring accuracy and timely updates.
Education
Bachelor of Science - Fashion Merchandising, Business Concentration
Marist College
Poughkeepsie, NYSkills
- Sales Operations Support
- CRM & Database Management
- Lead Intake
- Follow-Up & Routing
- Customer Phone & Email Support
- Quote & Order Assistance
- Centralized inbox management
- Microsoft Excel Reporting & Data Tracking
- Administrative coordination & documentation
- Account & Client Support
- Interpersonal Communication
- Attention to Detail & Accuracy
Accomplishments
Co-Founder of the Runway of Dreams Club, Marist Chapter
Timeline
Administrative & Marketing Coordinator
SoVita Chiropractic
01.2025 - Current
Sales Associate and Stylist
White House Black Market
01.2025 - 12.2025
Wellness Coordinator
Arogya
04.2023 - 06.2023
Marketing Coordinator
DAI Partners
06.2020 - 09.2020
Bachelor of Science - Fashion Merchandising, Business Concentration
Marist College