Alexandra Engel
Bend
Summary
Results-driven sales professional with experience in appointment setting, lead generation, and building lasting client relationships. Skilled at qualifying leads, exceeding performance goals, and delivering exceptional customer service in fast-paced environments. Passionate about holistic health and wellness with extensive knowledge of nutrition and lifestyle practices, allowing me to connect authentically with clients and support their wellness journey.
Overview
7
7
years of professional experience
Work History
HAIR STYLIST
Lush Salon
Bend, OR
06.2022 - Current
- Built and maintained a loyal clientele through exceptional customer service and relationship management.
- Conducted in-depth consultations to understand client goals and recommend personalized services.
- Converted new inquiries into booked appointments through phone, text, and social media communication.
- Managed scheduling, client follow-up, cancellations, and rebooking to maximize appointment retention.
- Generated repeat business through trust, education, and personalized recommendations.
- Worked independently while managing daily operations, marketing, and client communications.
- Consistently maintained high client satisfaction and referral rates.
APPOINTMENT SETTER
Living Dental Health
Bend, OR
01.2020 - 03.2021
- Contacted prospective patients to schedule consultations for cosmetic dental procedures.
- Managed patient inquiries and provided information about services and procedures.
- Coordinated follow-up calls to confirm appointments and reduce no-show rates.
- Managed warm leads by answering questions, building rapport, and educating prospective patients on available services.
- Qualified potential patients and matched them with appropriate consultation appointments.
- Confirmed appointments, followed up with prospective patients, and helped reduce no-show rates.
- Maintained detailed records of patient interactions and appointment status using CRM and scheduling software.
- Worked closely with the treatment coordinator and clinical team to ensure a seamless patient experience from first contact through consultation.
- Scheduled appointments for patients, ensuring optimal use of clinic time.
SALES RESPRESENTATIVE
WayUp
New York, NY
01.2019 - 11.2019
- Conducted high-volume outbound cold calls and email outreach to prospective clients to generate new business opportunities.
- Qualified leads and scheduled appointments for the sales team, ensuring a consistent and organized sales pipeline.
- Built rapport with decision-makers by understanding their hiring needs and effectively communicating the value of WayUp's recruiting platform.
- Met and exceeded daily and weekly key performance indicators (KPIs), including outbound activity, appointments set, and lead conversion goals.
- Maintained accurate records of client interactions and sales activity using CRM software.
- Collaborated with the sales team to improve outreach strategies and maximize appointment conversion rates.
- Exhibited strong initiative in attracting and upselling clients through effective communication and professionalism.
Education
Bachelor of Science - Advertising
University of Oregon
Eugene, OR06-2018
Skills
- Sales
- Appointment Setting
- Cold Calling
- Lead Generation
- Customer Service
- Relationship Building
- Communication
- CRM Software
- Time Management
- Goal-Oriented
- Organization
- Pipeline Management
Timeline
HAIR STYLIST
Lush Salon
06.2022 - Current
APPOINTMENT SETTER
Living Dental Health
01.2020 - 03.2021
SALES RESPRESENTATIVE
WayUp
01.2019 - 11.2019
Bachelor of Science - Advertising
University of Oregon