Alexandra Escalante
Hollywood,FL
Summary
Led customer service initiatives to enhance client satisfaction in dynamic settings. Fostered teamwork and clear communication to resolve issues efficiently. Committed to ongoing professional development and learning opportunities.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Champs Sports
Miami, FL
07.2021 - Current
- - Provided consistent, high-quality customer service to a wide range of individuals with varying needs
- Provided exceptional customer service by maintaining composure and professionalism during challenging interactions.
- - Communicated clearly with team members to coordinate tasks and ensure smooth daily operations
- - Maintained a clean, safe, and organized environment at all times
- - Managed time-sensitive responsibilities while prioritizing customer needs
- - Resolved customer concerns with empathy, patience, and problem-solving skills
- - Trained and supported staff on customer service standards and professionalism
- - Followed company procedures closely to ensure accuracy and safety
Education
High School Diploma - undefined
Doral Park
Doral, FLSkills
Customer Service & Support
Clear Communication
Safety Awareness
Time Management
Team Collaboration
Attention to Detail
Professional Conduct
Conflict De-escalation
Following Procedures
Multitasking
Bilingual (English & Spanish)
Timeline
Assistant Manager
Champs Sports
07.2021 - Current
High School Diploma - undefined
Doral Park