Ava Huizar
Summary
Customer service professional with leadership experience in fast-paced environments, skilled in resolving customer concerns, managing operations, and delivering high-quality support. Strong background in phone communication, problem resolution, scheduling, and administrative tasks. Proficient in Microsoft Office and experienced handling high-volume customer interactions while maintaining professionalism and efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Extra Space Storage
Pomona, CA
04.2024 - 07.2026
- Developed operational strategies to enhance efficiency and productivity.
- Documented and analyzed reports on sales trends, inventory levels, and financial data to inform management decisions.
- Managed day-to-day operations of storage facility and staff activities.
- Addressed customer inquiries and issues to enhance overall satisfaction through inbound calls, email communication, and in-person service.
- Maintained professionalism in stressful situations while effectively resolving customer concerns and conflicts.
- Managed high-volume calls averaging 50+ customer interactions daily.
Deli Manager
Wolfe's Kitchen and Deli
Claremont, CA
05.2020 - 04.2024
- Adapted menu offerings in response to customer feedback and current industry trends.
- Addressed customer complaints promptly to improve satisfaction rates.
- Trained employees on customer service standards and conflict resolution.
- Managed customer concerns in a fast-paced environment while maintaining service quality.
- Coordinated scheduling and daily operations to support efficient workflow.
- Managed daily deli operations and ensured efficient workflow.
Inbound Specialist
Honda
Chino Hills, California
01.2020 - 03.2020
- Handled high-volume inbound customer calls regarding recalls, warranties, and service concerns.
- Scheduled service appointments and documented customer interactions accurately.
- Resolved customer concerns professionally while maintaining high satisfaction levels.
- Communicated with multiple departments to ensure timely issue resolution.
- Provided detailed product and warranty information to customers.
Education
Associate of Science - Chemistry
Mt. San Antonio College
Walnut, CA06-2027
High School Diploma -
Claremont High School
Claremont06-2016
Bachelor of Science - Biochemistry
California State Polytechnic University, Pomona
Pomona, CA08-2026
Skills
- Customer Service & Support
- Inbound Call Handling
- Conflict Resolution
- Microsoft Office Suite
- Administrative Support
- Scheduling & Data Entry
- Team Leadership
- Problem Solving
- Multitasking
- Verbal & Written Communication
Affiliations
- Volunteer- Pomona Valley Hospital
Timeline
Assistant Manager
Extra Space Storage
04.2024 - 07.2026
Deli Manager
Wolfe's Kitchen and Deli
05.2020 - 04.2024
Inbound Specialist
Honda
01.2020 - 03.2020
Associate of Science - Chemistry
Mt. San Antonio College
High School Diploma -
Claremont High School
Bachelor of Science - Biochemistry
California State Polytechnic University, Pomona