Alexandra Espinoza
Park Sierra Apartments
Sylmar,CA
1
Language
1
Certification
8
years of professional experience
CAREER OBJECTIVE
Seasoned individual with demonstrated track record of providing excellent customer service, ensuring customer satisfaction, and maintaining a professional atmosphere. Possesses excellent communication, interpersonal, and problem-solving skills. Committed to delivering an outstanding experience to each and every customer.
Work History
Customer Care Representative
1 Year 5 Months- Resolved resident inquiries regarding leasing, rent payments, and community policies with accuracy and professionalism.
- Processed maintenance requests and followed up with service teams to ensure timely issue resolution.
- Coordinated move-in and move-out communications, supporting smooth transitions and complete documentation.
- Managed resident account records, lease files, and correspondence in property management systems.
- Addressed service concerns and escalated complex issues to appropriate departments for resolution.
- Supported lease renewals by preparing notices, confirming resident details, and tracking response status.
- Improved front-office workflow by organizing priorities, streamlining follow-up tasks, and reinforcing consistent resident support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Conducted property tours and matched prospects with available units based on needs and budget.
- Processed applications, screenings, and lease documents while maintaining accurate resident records.
- Advised residents on lease renewals, move-in procedures, and community policies.
- Resolved resident concerns and escalated service issues to support retention and satisfaction.
Supervisor of Operations
1 Year- Currently, I went back to expand my knowledge within the company, managing two Baskin Robbins.
- Managed scheduling, training and inventory control.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Supervisor of Operations Overnight
1 Year- Maintained accurate records for tracking progress and performance of team members.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
Server
1 Year 3 Months- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
SERVER, HOST, FOOD RUNNER
9 Months- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Supervisor
3 Years 3 Months- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Ensured proper training for new store owners around the world. My Baskin was a training store for people around the world to comprehend what it takes to run a business.
Closing Shift Manager
1 Year 1 Month- Ensured proper communication with other shift managers for smooth transition between shifts.
- Managed closing processes including cash reconciliation, end-of-shift reports and staff scheduling.
- Provided training and guidance to new and existing employees in order to maintain quality standards.
- Resolved customer complaints quickly and efficiently while upholding company policies and procedures.
Education
Associate of Science - Science And Mathematics
- [sophomore , 2020] - Honor Roll
- { Blood Drive, 2019 } American Red Cross
Certified - Phlebotomy
- [Trade school , 2024] - Honor Roll
High School Diploma
- Deans honor roll 2018,2019 (sylmar charter highschool)
- (3.6) GPA
- Blood drive 2019-Red Cross
- 2017-2019 Student Government Vice President
Skills
Built rapport through strong communication and listening.
Improved problem solving by setting clear performance goals.
Delivered welcoming service to guests at arrival and throughout visit.
Supported Spanish-English communication across guest interactions.
Prepared new staff through training and job coaching.
Completed opening and closing routines with reliable consistency.
Kept operations aligned with health codes
sanitation standards
and updated laws.
Protected inventory flow through accurate tracking and restocking.
Maintained shift operations with organized oversight.
Improved workflow organization for smoother service.
Handled conflicts with calm
respectful resolution.
Strengthened guest satisfaction through quality hospitality service.
Processed transactions in Aloha POS with accuracy.
Supported accurate billing and payment processing.
Completed data entry with speed and precision.
Maintained strong time management across daily duties.
Handled money transactions with accuracy and care.
Supported staff supervision and schedule coverage.
Drove sales strategies that supported business growth.
Advanced staff development through training support.
Improved team readiness through sales training.
Delivered consistent guest relations and service support.
Personal Information
Certification
- phlebomoty
Languages
Spanish
Professional
References
Paulina Ceballos (747)255-9655- Externship Boss for phlebotomy
Yesenia Jimenez (818)213-8011- Boss at Universal Studios
Ellen Young +1(248)872-7880 - Boss at Solita Resturant
Name
Hi, I’m
Education
other,other
Timeline
Customer Care Representative
Park Sierra Apartments
05.2025 - CurrentRead More
Supervisor of Operations
Baskin Robbins Ice Cream
07.2024 - 07.2025Read More
Supervisor of Operations Overnight
Universal Studios
07.2023 - 07.2024Read More
Server
Yamato Restaurant
11.2022 - 02.2024Read More
SERVER, HOST, FOOD RUNNER
solita
10.2022 - 07.2023Read More
Closing Shift Manager
Marias Italian kitchen
02.2021 - 03.2022Read More
Supervisor
baskin robbins
02.2019 - 05.2022Read More
Sylmar Charter High School
High School Diploma
Read More
Us Colleges
Certified from Phlebotomy
Read More
college of the canyons
Associate of Science from Science And Mathematics
Read More