Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alexandra Feliciano

Northlake ,IL

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving successful results.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Premise Health
07.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Patient Service Representative

Hinsdale Orthopaedics
05.2018 - 11.2022
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Used Epic to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Facilitated communication between patients and various departments and staff.
  • Kept track and updated over 30 different physician protocols to accurately find the one that fit our patient's needs.


Medical Assistant/Receptionist

CSL Plasma Center
03.2015 - 02.2018
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained current and accurate medical records for patients.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Measured patient pulse oximetry.
  • Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Performed finger sticks

Manager

Romano's Pizza
05.2013 - 06.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Improved marketing to attract new customers and promote business.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Established and managed team schedules and shift assignments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Set and oversaw weekly and special event menu plans.

Education

English Composition

Triton College
River Grove, IL
01-2017

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • HIPAA compliance
  • Insurance verification
  • Data entry

Certification

DOT Breath Alcohol Technician (BAT)

DOT Screening Test Technician (STT)

Languages

English
Spanish

Timeline

Medical Receptionist

Premise Health
07.2023 - Current

Patient Service Representative

Hinsdale Orthopaedics
05.2018 - 11.2022

Medical Assistant/Receptionist

CSL Plasma Center
03.2015 - 02.2018

Manager

Romano's Pizza
05.2013 - 06.2015

English Composition

Triton College
Alexandra Feliciano