Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexandra Ferreira

Charlotte,NC

Summary

Business professional with expertise in customer service and operations management. Demonstrated success in improving customer satisfaction through efficient issue resolution and process optimization. Focused on creating positive experiences and enhancing team performance in fast-paced environments.

Overview

1
1
Language
18
18
years of professional experience

Work History

Operations Manager

CVS
Charlotte, USA
04.2018 - Current
  • Supervised store crew by assigning tasks, directing activities, and monitoring progress to achieve operational goals.
  • Facilitated communication between store management and crew to improve collaboration and operational efficiency.
  • Resolved customer relations issues per company policy to maintain positive shopping experiences and customer satisfaction.
  • Promoted CVS customer service culture by greeting customers, offering assistance, and expressing gratitude.

Customer Service Agent

Menzi/United Airlines
Charlotte, USA
08.2021 - 07.2026
  • Delivered exceptional customer service, creating positive experiences for customers.
  • Addressed customer inquiries and resolved issues, enhancing overall satisfaction.
  • Handled rebooking requests promptly to enhance customer satisfaction.
  • Demonstrated problem-solving skills to address diverse customer needs.
  • Delivered fast and efficient service, ensuring a positive dining experience.
  • Fostered engaging interactions through energetic and outgoing personality, building rapport with customers.

Operations Manager

Alfa y Omega Services
Charlotte, USA
10.2008 - 04.2020
  • Managed daily operations, streamlining work processes for greater efficiency.
  • Ensured production quality through effective oversight and strategic resource management.
  • Planned and scheduled multiple production-related activities to optimize workflow.
  • Delivered professional customer care to diverse clients and staff, enhancing overall service experience.

Education

Associate of Science - Accounting

Kaplan University
Davenport, IA
01-2008

GED -

Central Piedmont Community College
Charlotte, NC
01-2004

Skills

  • Customer relationship management
  • Customer order management
  • Issue resolution
  • Conflict resolution
  • Time management
  • Product knowledge
  • Collaborative teamwork

Languages

Spanish
Professional

Timeline

Customer Service Agent

Menzi/United Airlines
08.2021 - 07.2026

Operations Manager

CVS
04.2018 - Current

Operations Manager

Alfa y Omega Services
10.2008 - 04.2020

Associate of Science - Accounting

Kaplan University

GED -

Central Piedmont Community College
Alexandra Ferreira