Alexandra Frias

Work History

Server and Bartender

Applebee's, Flynn Restaurant Group

03.2001 - 01.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Provided attentive service during high-volume periods
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Key Supervisor

Applebee's

09.2001 - 12.2023

Developed strong relationships with vendors, resulting in better pricing and timely deliveries.
Implemented safety protocols to reduce workplace accidents and ensure a secure environment for staff.
Coordinated staff meetings to share updates on company initiatives, address concerns, and foster open communication among team members.
Enhanced team productivity by implementing efficient scheduling and task allocation systems.
Promoted a positive work culture by organizing team-building activities and events that fostered camaraderie among staff members.
Trained new employees on company policies and procedures, ensuring consistent service quality across the team.
Managed cash handling procedures, ensuring accurate accounting of daily transactions and minimizing discrepancies.
Participated in recruitment efforts by screening candidates, conducting interviews, and making hiring recommendations based on skill set alignment with company needs.
Maintained a clean, organized store environment, contributing to enhanced customer satisfaction levels.
Boosted employee morale through regular performance reviews and constructive feedback sessions.
Assisted customers with inquiries, providing excellent service that resulted in repeat business and positive word-of-mouth referrals.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Trained newly hired sales team in upselling techniques.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings

Warehouse Supervisor

Arg warehouse

01.2010 - 03.2012

Supervised warehouse operations by managing employees during shifts.
Supervised shipping and receiving, distribution and workplace safety.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Operated warehouse material handling equipment correctly to move loads.
Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
Reduced order processing times by streamlining the picking, packing, and shipping processes.

Server/Cocktail Waitress

Pasta Pomodoro

09.2008 - 04.2009

Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Dental Assistant

DDS Shultz

09.2000 - 05.2003

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Sterilized rooms and prepped equipment and instruments for Number procedures daily.
Documented patient dental health information, medical history, and vital signs for future reference.
Explained treatment procedures and instructed patients on home care guidelines.
Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Prepared patient x-rays and images for dentist review.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.

Cashier Team Lead

Target

10.1996 - 02.1998

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Restocked and organized merchandise in front lanes.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Security Receptionist

Pinkerton Security

03.1998 - 05.2000

Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
Assisted in reducing security risks by conducting thorough bag checks and screening processes for all entrants.
Aided in loss prevention efforts by promptly detecting and reporting theft incidents to the appropriate authorities.
Continuously updated job knowledge by participating in educational opportunities related to security and receptionist duties.
Enhanced overall visitor experience through proactive assistance in wayfinding and sharing information about available amenities within the facility.
Helped maintain an organized workspace by managing office supplies inventory and ensuring adequate stock levels for daily operations.
Safeguarded confidential information with adherence to data privacy regulations during visitor registration processes.
Streamlined visitor check-ins with efficient use of electronic visitor management systems.
Supported receptionist duties, such as answering phone calls and emails, scheduling appointments, and managing facility calendars.
Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
Demonstrated strong interpersonal skills when interacting with diverse populations, ensuring a welcoming atmosphere for all visitors.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Sorted, received, and distributed mail correspondence between departments and personnel.

Summary

Overview

Work History

Server and Bartender

Key Supervisor

Warehouse Supervisor

Server/Cocktail Waitress

Dental Assistant

Cashier Team Lead

Security Receptionist

Education

Diploma -

Skills

Languages

Timeline

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