Anna Wang
Atlanta
Summary
Business major and Biology minor at Georgia Institute of Technology. Current Assistant Manager at Flynn Restaurant Group. Professional experience in restaurant and retail environments. Background in general finance, chemistry, and biology. Experience with basic web scraping/web design, html, Python, and RStudio.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Flynn Restaurant Group
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Attended monthly restaurant reviews and set 30-60-90 day improvement plans
- Monitored cash intake and deposit records
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Created McLane and Pepsi orders, verified shipments, and maintained a lead time/back order warning list
- Generated repeat business through exceptional customer service and responded to customer concerns via Medallia
- Created employee schedules and delegated assignments to meet coverage and service demands via Hotschedules and internal scheduling software
- Trained and promoted employees via shoulder-to-shoulder procedures and LearnNow!
Hourly Shift Lead
Papa John's Restaurant
11.2022 - 09.2023
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Product Specialist
Gem Shopping Network
09.2022 - 03.2023
- Worked with film crew members, call center representatives, vendor representatives, and show hosts to support activities on a live television set.
- Maintained a knowledge of current and estate jewelry and gemology trends, styles, origins, and production processes.
- Worked primarily overnight shows and functioned as an on-call team member
Uber Partner (Driver)
Uber
12.2021 - 08.2022
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Site Supervisor
Cloudkitchens
10.2021 - 03.2022
- Developed work schedules for team members to maximize shift coverage.
- Developed relationships with Atlanta based business and community outreach organizations to improve partner-relation packages.
- Oversaw entire building turnover process by enhancing communication between marketing/sales, customer success, operations, and kitchen/digital onboarding departments.
- Delivered reports to regional management detailing project updates, accounts receivable status, and local operations performance.
- Developed and implemented standard operating procedures related to hiring, onboarding, training, employee promotion/retention, and overall workflow/issue escalation.
Guest Services Manager
Georgia Institute Of Technology
08.2020 - 12.2020
- Helped book large groups for seminars, conferences, special merchant showcases, and other events.
- Set up audio-visual equipment for special events.
- Monitored and maintained cleanliness of Georgia Tech Exhibition Hall.
Education
Business Administration; Finance Concentration
Georgia Institute of Technology
Atlanta, GA05.2025
Biology (general)
Georgia Institute of Technology
Atlanta, GA03.2023
Skills
- P&L management
- Operations Management
- Loss Prevention Strategies
- Safe Work Practices
- Experienced manager of day-to-day operations (especially inventory, cash, food, and labor management)
- SOP development
- Customer Relationship Management
Languages
- English: Native
- Spanish: Some conversational; Proficient written
Timeline
Assistant Manager
Flynn Restaurant Group
09.2023 - Current
Hourly Shift Lead
Papa John's Restaurant
11.2022 - 09.2023
Product Specialist
Gem Shopping Network
09.2022 - 03.2023
Uber Partner (Driver)
Uber
12.2021 - 08.2022
Site Supervisor
Cloudkitchens
10.2021 - 03.2022
Guest Services Manager
Georgia Institute Of Technology
08.2020 - 12.2020
Business Administration; Finance Concentration
Georgia Institute of Technology
Biology (general)
Georgia Institute of Technology
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