Bilal Ahmed
Farmingdale,US
Summary
Proactive manager with leadership abilities, strategic planning expertise, and problem-solving acumen. Excels at assisting senior managers in accomplishing demanding targets by encouraging staff and coordinating resources effectively. Methodical and well-organized approach optimizes coverage and meets operational demands efficiently.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Dollar Tree
Amityville, NY
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed markdowns effectively, minimizing losses while maintaining attractive product presentations.
- Provided ongoing training and support to store staff, elevating their understanding of merchandising best practices.
Branch Manager
Al Fardan Exchange L.L.C.
UAE
09.2017 - 04.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
Assistant Administration Manager
Al Fardan Exchange L.L.C.
UAE
07.2016 - 07.2017
- Applied analytical acumen for process improvement
- Utilized visionary leadership to enhance team output
- Addressed complex administrative tasks
- Amplified overall productivity
- Procured office supplies and equipment to maintain optimum inventory availability.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Scheduled regular inspections of equipment and branches to manage wear and tear.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Gathered data on competitors and analyzed prices, sales and methods of marketing.
- Initiated market research provided in depth market analysis on potential new branch locations.
- Inventory purchase, recording, and distribution to all regional branches.
- Spearheading market research projects for future branch openings.
Remittance Incharge (Banking Partner Relationshi)
Al Fardan Exchange L.L.C.
UAE
08.2013 - 07.2016
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
- Initiated comprehensive training program for junior partners and staff, fostering culture of continuous learning and professional development.
- Maintained detailed records of partner interactions, agreements, and progress toward shared goals.
- Managed a portfolio of strategic partners, ensuring timely execution of joint projects and revenue goals achievement.
- Delivered presentations to both internal teams and external partners showcasing successes, challenges, and future plans.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Traveled internationally to enhance existing partner relationships and secure new partnerships, expanding the company’s portfolio.
Education
Bachelor's Degree - Finance
European International University
Paris, France 07.2023
Skills
- Inventory Management
- Operational Efficiency
- Strategic Planning
- Compliance
- Management
- Project Coordination
- P&L Management
- Relationship Management
- Employee Training
- Branch Management
- Corporate relationship management
- Training and Development
- Global Remittance
- Business partner/ Vendor Management
Accomplishments
AWARDS - APL Star Award 2nd Runner up
AWARDS - Best Branch Manager 3rd Quarter 2019
AWARDS - Best Branch Manager 4th Quarter 2018
PROJECTS
Emiratization Initiative 2020-2020
Participated in the training and development of various Emirati staff recruited in the
Additionalinformation
Animal rescue, Astronomy, Fishing, Learning Languages, Sports, Travel, APL Star Award 2nd Runner up, Best Branch Manager 3rd Quarter 2019, Best Branch Manager 4th Quarter 2018, Emiratization Initiative, 2020, 2020, Al Fardan Exchange L.L.C, Participated in the training and development of various Emirati staff recruited in the UAE., Pakistan corridor development, 2013, 2013, Al Fardan Exchange L.L.C, Participate in a special initiative to develop the Pakistan corridor portfolio and business in the UAE by meeting and initiating new business tieups in Pakistan. Achieved a remarkable 400% surge in remittance transactions.
Personal Information
Title: Manager
References
Amr Sallam
Languages
Arabic
Full Professional
English
Full Professional
Hindi
Full Professional
Punjabi
Professional Working
Urdu
Native or Bilingual
Bengali
Limited Working
Timeline
Assistant Manager
Dollar Tree
04.2024 - Current
Branch Manager
Al Fardan Exchange L.L.C.
09.2017 - 04.2024
Assistant Administration Manager
Al Fardan Exchange L.L.C.
07.2016 - 07.2017
Remittance Incharge (Banking Partner Relationshi)
Al Fardan Exchange L.L.C.
08.2013 - 07.2016
Bachelor's Degree - Finance
European International University