Alexandra Garland
Hampton,Virginia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level phlebotomy position. Ready to help team achieve company goals. Offering excellent communication and good judgment with knowledge of service delivery and proven multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Customer Service Representative/Dispatcher
Universal Logistics Inc United Cartage
Newport News, VA
07.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Lead Sales Associate
Virginia ABC
Newport News, VA
08.2019 - 10.2020
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Reported sales data to upper management for review.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked independently with minimal supervision.
Sales Associate/Department Manager
Walmart
Hampton, Virginia
04.2015 - 08.2019
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Phlebotomy
Tidewater Medical Training
Hampton, VA 02.2022 - 04.2022
Skills
Venipuncture
Interpersonal Communication
Self-Motivated
Blood specimen storage
Additional Information
Scheduled to take the NHA exam
Certification
PT - Phlebotomy Technician
Timeline
Phlebotomy
Tidewater Medical Training
02.2022 - 04.2022
Customer Service Representative/Dispatcher
Universal Logistics Inc United Cartage
07.2021 - 08.2021
Lead Sales Associate
Virginia ABC
08.2019 - 10.2020
Sales Associate/Department Manager
Walmart
04.2015 - 08.2019