ALEXANDRA GHANDOUR
Business Administrator
Miami,USA
Work Preference
Summary
Experienced professional with strategic planning, market analysis, and business development. Utilizes innovative thinking and operational expertise to drive venture success. Track record of fostering strong team dynamics and achieving sustainable growth.
Overview
32
32
years of professional experience
Work History
Entrepreneur and Manager
La Florela
10.2019 - Current
- Established a successful startup by researching market opportunities, and creating a business plan.
- Optimized website for search engines, increasing organic traffic with strategic keyword usage and content creation, engaging social media content, and targeted digital marketing strategies.
- Analyzed market and industry trends to identify new opportunities and inform strategic decision-making.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Increased revenue by identifying new market opportunities and implementing targeted marketing strategies.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
Volunteer
King Jesus Ministry
02.2012 - 12.2019
- Volunteered at church-sponsored outreach events, special events such as Vacation Bible School .
- Sourced and distributed food and supplies to those in nee
- Assisted with fundraising efforts to support church programs and services, raising significant funds for various causes.
- Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
- Supported pastoral staff with administrative tasks, ensuring smooth operation of church activities.
Elementary School Volunteer
Palmetto Elementary School
08.2010 - 06.2018
- Assisted in organizing community events, ensuring smooth operations and participant engagement.
- Supported logistics for volunteer activities, coordinating schedules and resources effectively.
- Led initiatives to increase volunteer retention through personalized follow-ups and recognition efforts.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Fostered sense of community, organizing neighborhood gatherings.
- Supported individual students in achieving academic goals and building confidence.
Account Manager
C.I. Faguaflowers S.A.
01.2011 - 02.2012
- Development of Sales strategies to expand business into the Fresh Cut Flower Market in USA
- Managed client accounts, ensuring satisfaction and addressing inquiries effectively.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Executive Bilingual Assistant
BULL Investments
01.1998 - 11.1998
- Brought in to assist owner in the development of business plans for new beauty and spa locations.
- Identified trends and assessed opportunities to improve processes and execution.
- Interviewed, recruited and trained new onboarding candidates.
- Analyzed market data to identify growth opportunities and inform investment strategies.
Administrative/Accounting Assistant
Video Bingo Amusements
09.1996 - 11.1998
- Hired to function in a fast-paced, high-performance role; traveled to 5 video bingo locations across South Florida on a daily basis to conduct accounting, customer service and cash handling.
- Responded to inquiries regarding billing and payment processes, providing exceptional customer service support.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
Bookkeeper and Administrative Assistant
LM Import and Export Corp
02.2000 - 02.2003
- Managed administrative, operational and accounting aspects of the business as well as shipping functions in a high-pressure, fast-moving import and distribution environment.
- Trained new administrative staff on office protocols, promoting consistency and operational excellence within the team.
- Coordinated events that increased employee engagement such as team-building activities and holiday parties.
- Conducted bank reconciliations, general ledger analysis, A/P, A/R, credit and collections, processed payroll and managed employee expense reports, preparing monthly financial statements and Collaborated with auditors ,
Customer Service Representative
CONAVI (subsidiary of Grupo Bancolombia)
01.1994 - 12.1996
- Leveraged people skills in a front-line, customer-facing position, offering guidance on a wide range of account transactions in a high-activity retail banking branch.
- Assisted the branch meet performance and sales targets by up selling various financial products and services.
- Contributed to overall operational value by executing deposits/withdrawals quickly while ensuring the highest accuracy with large sums of daily cash handling
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Education
Master in Human Resources Management -
Keller Graduate School of Management
Miami, FL06.2011
MBA - Accounting
Keller Graduate School of Management
Miami, FL10.2009
BBA - Business Administration
Escuela De Administración De Negocios EAN
Miami, Florida01.1996
Skills
- Strong background in office management and logistics
- Dual master's degrees in business and human resources
- Integrated management and accounting expertise
- Interpersonal communication skills
- Detail-oriented multitasking
- Analytical problem solver
- Strategic planning
- Goal oriented
- Relationship building and management
- Cross-functional collaboration
- Business development and planning
- Business process optimization
- Vendor management
- Administrative oversight
Customer relations
Business planning
Operational planning
Program coordination
Culture building
Team leadership
Decision-making
Relationship building
Business leadership
Marketing strategies
Business management
Accomplishments
- Collaborated with team of 3 in the development of La Florela.
- Supervised team 15 staff members.
- Saved the company lots of dollars by aggressively negotiating with suppliers.
- Reduced operational expenses by 40 % by streamlining branch operations.
Affiliations
Keller Graduate School of Management and Devry University Alumni Network
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Limited Working
Interests
- Passionate about balancing physical health with mental and emotional wellness
- Learning new cooking techniques and expanding my culinary skills
- Gardening
Software
Word, excel, powerpoint, quickbooks, shopify, google analytics,my google business,
Quote
Here is the test to find whether your mission on Earth is finished: if you’re alive, it isn’t.
Richard Bach
Timeline
Entrepreneur and Manager
La Florela
10.2019 - Current
Volunteer
King Jesus Ministry
02.2012 - 12.2019
Account Manager
C.I. Faguaflowers S.A.
01.2011 - 02.2012
Elementary School Volunteer
Palmetto Elementary School
08.2010 - 06.2018
Bookkeeper and Administrative Assistant
LM Import and Export Corp
02.2000 - 02.2003
Executive Bilingual Assistant
BULL Investments
01.1998 - 11.1998
Administrative/Accounting Assistant
Video Bingo Amusements
09.1996 - 11.1998
Customer Service Representative
CONAVI (subsidiary of Grupo Bancolombia)
01.1994 - 12.1996
Master in Human Resources Management -
Keller Graduate School of Management
MBA - Accounting
Keller Graduate School of Management
BBA - Business Administration
Escuela De Administración De Negocios EAN
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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