Alexandra GOMEZ

• Provides supports with housing, healthcare, and employment.
• Utilize recovery-based practices and motivational interviewing to build rapport with members in the community.
• Collaborate with members to developing comprehensive Wellness Plans and Relapse Prevention Plans.
• Maintain a caseload of up to 30 members to include responsibility for all daily/weekly/monthly documentation and insurance requirements.
• Maintain weekly communication with members; interact with members in person and over the phone in order to aid in recovery from addiction.
• Provide information on community, wellness and recovery resources that meet the member’s needs.
• Coordinate and assist in connecting members to addiction and recovery support providers and services, including Medication Assisted Treatment (MAT).
• Accompany members to provider appointments and meetings to enhance the recovery experience (AA, Faith Based, etc.) using personal vehicle for transportation.
• Collaborate with established natural supports and community providers.

• Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
• Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
• Adhered to ethical guidelines established by professional organizations such as ICRCP.
• Participated in continuing education opportunities related to substance use disorders or mental health conditions.
• Performed administrative tasks including scheduling appointments, completing paperwork.
• Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
• Provided peer recovery support to individuals in early stages of recovery from substance use disorder.
• Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
• Monitored progress of clients throughout their recovery journey by facilitating regular check-ins and assessments.
• Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
• Actively listened to clients during individual sessions to provide an understanding environment for processing feelings and experiences.
• Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
• Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
• Implemented personalized treatment plans and monitored progress.
• Put together list of applicable resources and helped secure necessary referrals.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Increased sales by offering advice on purchases and promoting additional products.

• Monitored and replenished display inventory and restructured according to available stock.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Prepared merchandise for sales floor by pricing or tagging.

• Responsible for managing all Operations related aspects of a specific Sephora store location.
• Direct management of all members of the Operations team.
• Support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora operations standards within the store.
• Operational Excellence.
• Inventory Management.
• Visual Merchandising.
• Supply Management.
• Performance Assessment & Development.
• Develop budget strategies.
• Support in areas such as staffing of the operations, overnight stock team, operations leadership team and the overall execution of Sephora operations standards within the store.

Front End Customer Service- Opening/closing café.

• Responsible for tallying cash register at end of night.
• Summer nights have high volume and our team must
  work well together in order to stay ahead and give
  every customer the attention and service they
  deserve/require.
• Capable of maintaining a smile and a friendly
  conversation with general public.
• Store duties include keeping work stations clean and
  presentable.