Alexandra Gromacki
Savage,MN
Summary
Detail-oriented HR and operations professional with experience supporting employee relations, recruiting, compliance, and administrative operations in fast-paced healthcare environments. Proven ability to manage confidential employee information, coordinate cross-functional processes, resolve employee concerns, and maintain accurate records while ensuring compliance with company policies and employment regulations. Skilled in onboarding, talent acquisition, performance management support, data tracking, reporting, and process improvement. Recognized for delivering exceptional customer service, building collaborative relationships, and supporting organizational goals through strong communication, analytical thinking, and attention to detail. Proficient in Microsoft Office Suite with experience managing multiple priorities in dynamic, high-volume settings.
Overview
10
10
years of professional experience
Work History
Operations Manager
PDS Health
Coon Rapids, MN
09.2023 - Current
- Led daily office operations by implementing company standards and operational models, ensuring consistency, efficiency, and alignment with organizational goals
- Recruited, trained, coached, and retained high-performing team members across front and back office functions, fostering a positive and productive workplace culture
- Drove revenue growth and profitability by managing budgets, controlling expenses, and utilizing financial metrics to meet monthly and annual targets
- Resolved staff and patient concerns through thoughtful analysis and problem-solving, delivering timely, effective solutions and enhancing the overall patient experience
- Ensured compliance with company policies and regulatory requirements while maintaining accurate reporting, cash management practices, and clear communication with leadership
Operations Manager
Dentistry for Children & Adolescence
Minnetonka, MN
12.2019 - 09.2023
- Hired, trained and monitored business and clinic staff.
- Supervised daily practice operations such as billing, benefits, debt collections, and occupational health and safety.
- Coordinated regular staff meetings and performance reviews.
- Worked with executive team and providers to develop business strategies and patient services.
- Coordinated patients and staff schedules.
Human Resources Intern
TBEI
Lake Crystal, MN
08.2021 - 06.2022
- Development of recruiting strategies through the use of creative job posting, website and social media platforms, radio advertisement, and career fairs.
- Assisted employees with benefits enrollment by explaining available benefit options, processing required documentation, and ensuring accurate completion of enrollment materials.
- Scheduled and conducted phone screens and on-site interviews and attended recruitment related events.
- Maintained relationships with personnel developing and using strong collaboration, teamwork, and communication skills.
- Helped with employee unemployment and I-9 forms to support compliance procedures.
- Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
- Created and updated tracking spreadsheets using Microsoft Software Systems.
Server
Cookie Dough Bliss
Lakeville, MN
06.2019 - 06.2021
- Meticulously handled POS system transitions to ensure seamless and accurate cash flow.
- Served an average of 100-150 customers per shift at various popular locations.
- Actively stayed informed about latest sales and changing products.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Weggy's On Campus
Mankato, MN
08.2020 - 03.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Beauty Sales Consultant
Hyvee
02.2016 - 05.2019
- Provided customers with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Bachelor degree - Business Management
Minnesota State University
Mankato12-2022
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Prior Lake High School
SavageSkills
- Compensation and Benefits Administration
- Recruiting, Onboarding, and Orientation
- Critical Thinking
- Verbal and Written Communication
- Work Flow Optimization
- Event Planning and Management
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
PDS Health
09.2023 - Current
Human Resources Intern
TBEI
08.2021 - 06.2022
Server
Weggy's On Campus
08.2020 - 03.2021
Operations Manager
Dentistry for Children & Adolescence
12.2019 - 09.2023
Server
Cookie Dough Bliss
06.2019 - 06.2021
Beauty Sales Consultant
Hyvee
02.2016 - 05.2019
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Prior Lake High School
Bachelor degree - Business Management
Minnesota State University