Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
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Alexandra Guzman

BROOKLYN,New York

Summary

Dynamic Service Manager with a proven track record at Chipotle Mexican Grill, excelling in customer service and inventory management. Recognized for enhancing operational efficiency and strong collaboration and adaptability. Bilingual and reliable, I bring a positive attitude to drive team success and elevate customer experiences.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Manager

Chipotle Mexican Grill
01.2023 - 09.2025

Responsible for the day-to-day management of the activities associated with the lifecycle of the store, such as:

  • Monitoring the money necessitates counting the drawers.
  • Recount of the CI to reduce food waste and control the inventory.
  • Completion of all required deliverables or caterings, along with the store's closing.
  • Assisted in managing daily service operations to ensure smooth workflow and customer satisfaction.

Crew Member

Shake Shack
06.2022 - 12.2022
  • Delivered exceptional customer service by efficiently taking orders and addressing inquiries.
  • Operated kitchen equipment and maintained cleanliness to ensure food safety compliance.
  • Collaborated with team members to streamline workflow during peak hours, enhancing overall efficiency.
  • Took orders, prepared meals, and collected payments.

Cashier

Chipotle Mexican Grill
03.2021 - 06.2022
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.
  • Maintained clean and organized checkout area to enhance shopping experience.
  • Implemented cash handling procedures, ensuring accuracy in cash drawer management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew Member

KRM Kollel Supermarket
10.2020 - 03.2021
  • Count containers and pack them as the store requires.

Assistant Engineer

Civil Engineering and Topografy
09.2018 - 03.2020
  • Assisted in the design and testing of new products, ensuring alignment with regulatory standards.
  • Assisted engineers with inspections of finished construction.

Education

No Degree - Biochemistry

College of Staten Island (CSI) CUNY
Staten Island, NY
06-2028

High School Diploma -

Emma Lazarus High School
Manhattan, NY

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Employee training and development
  • Office administration
  • Outgoing and energetic
  • Inventory management
  • Bilingual

Certification

  • Food Handler
  • Serve Safe

Languages

Spanish
Native or Bilingual
English
Full Professional

Interests

  • Enjoying baking and pastry-making, alongside with experimenting with recipes
  • I love reading, which helps improve my creativity and improve my vocabulary
  • I enjoy video gaming, although I may not be as good as I would like
  • I love watching and listening to anime and k-dramas, alongside with k-pop music

Timeline

Service Manager

Chipotle Mexican Grill
01.2023 - 09.2025

Crew Member

Shake Shack
06.2022 - 12.2022

Cashier

Chipotle Mexican Grill
03.2021 - 06.2022

Crew Member

KRM Kollel Supermarket
10.2020 - 03.2021

Assistant Engineer

Civil Engineering and Topografy
09.2018 - 03.2020

No Degree - Biochemistry

College of Staten Island (CSI) CUNY

High School Diploma -

Emma Lazarus High School
Alexandra Guzman