Alexandra Guzman Tovar
Dallas
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
5
5
years of professional experience
Work History
Office Clerk
Lipman Produce
11.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Efficiently using office equipment and software, such as ProducePro.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Server
Sports City Cafe
04.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Quality Control Inspector
Core Personnel
10.2021 - 02.2022
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
Customer Service Representative
Steelcase
03.2020 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Skills
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Telephone reception
- Office administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Clerk
Lipman Produce
11.2023 - Current
Server
Sports City Cafe
04.2022 - 11.2023
Quality Control Inspector
Core Personnel
10.2021 - 02.2022
Customer Service Representative
Steelcase
03.2020 - 08.2021
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