Alexandra Hamby
Newbern,NC
Summary
Versatile Office Assistant with 6 years of experience in the medical office industry. Exceptional leadership skills with a team-oriented personality. Conflict resolution abilities to achieve patient satisfaction. Efficient with organizing and maintaining multiple schedules. Success in building lasting patient rapport through interpersonal communications.
Overview
8
8
years of professional experience
Work History
Office Assistant
Eastern Dermatology & Pathology
07.2019 - 05.2025
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Coordinated communication between dermatologists and patients, ensuring clarity on treatment plans.
- Assisted in maintaining accurate patient records using EMA systems.
- Facilitated office supply management, optimizing inventory levels to support daily operations for physicians.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Handle and confirm specimen and bloodwork.
Receptionist
Brinson Insurance
06.2017 - 07.2019
- Managed front desk operations, ensuring seamless visitor experience and effective communication.
- Coordinated appointment scheduling, optimizing staff availability and enhancing client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained accurate records of incoming calls and inquiries, improving response efficiency.
Education
High School Diploma -
New Bern High School
New Bern01-2004
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- Meticulous attention to detail
- Team bonding
- Clerical support
- Prioritizing work
- Scheduling appointments
Timeline
Office Assistant
Eastern Dermatology & Pathology
07.2019 - 05.2025
Receptionist
Brinson Insurance
06.2017 - 07.2019
High School Diploma -
New Bern High School
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