Alexandra Harmon

• Greeted and seated guests promptly to enhance dining experience.
• Managed reservation system to optimize seating arrangements efficiently.
• Provided menu information and answered guest inquiries effectively.
• Assisted in training new hosts on company standards and procedures.
• Collaborated with kitchen staff to ensure smooth service flow.
• Monitored dining area for cleanliness and guest satisfaction consistently.
• Handled customer feedback and resolved issues with professionalism.
• Coordinated special events and large parties for optimal guest experience.
• Greeted guests and gathered information to seat groups or place on waitlist.
• Maintained cleanliness of lobby area, including wiping down tables and chairs.
• Provided excellent customer service by anticipating customer needs.
• Managed incoming calls during busy shifts.
• Took reservations over phone and in person.
• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Answered customer inquiries regarding the menu, restaurant services, and special promotions.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Provided customers with accurate wait times and monitored waiting list.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Contributed to team efforts by accomplishing related tasks as needed.
• Assisted servers in seating guests by escorting them to their tables.
• Assisted other departments when needed such as bussing tables or delivering food orders.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Processed payments from customers using a POS system.
• Resolved conflicts between customers when necessary.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Managed dining room layout to maximize efficiency of staff members.
• Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
• Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
• Inspected dining areas for any damages or defects.
• Performed light administrative duties such as filing documents and taking messages.
• Ensured compliance with health and safety regulations within the restaurant.
• Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Greeted customers, answered questions, and recommended specials to increase profits.

• Provided excellent customer service during events and gatherings.
• Assisted in setting up event spaces and dining areas efficiently.
• Coordinated with kitchen staff to ensure timely food delivery.
• Maintained cleanliness and organization of dining environments.
• Collaborated with event organizers to enhance guest experiences.
• Handled cash transactions and processed payments accurately.
• Provided excellent customer service to ensure satisfaction.
• Provided exceptional service to high volume of daily customers.
• Took orders from customers accurately and in a timely manner.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Delivered food orders promptly and courteously.
• Cleaned tables and chairs to prepare dining area for next customers.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Followed health safety guidelines when preparing and serving food products.
• Checked food before serving it to customers.
• Greeted guests and provided menus.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Stayed informed about daily specials, new menu items, promotions.

• Processed customer transactions accurately using point-of-sale systems.
• Maintained cleanliness and organization of the cashier area and dining space.
• Assisted customers with menu selections and answered product inquiries.
• Collaborated with team members to ensure a smooth workflow during peak hours.
• Assisted customers in product selection for optimal shopping experience.
• Processed transactions efficiently using point-of-sale systems.
• Organized merchandise displays to enhance product visibility and appeal.
• Maintained inventory accuracy through regular stock checks and updates.
• Provided exceptional customer service to resolve inquiries and concerns.
• Trained new associates on store policies and customer engagement techniques.
• Helped customers find specific products, answered questions, and offered product advice.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Handled customer complaints in a professional manner.
• Maintained up-to-date knowledge of store merchandise and policies.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Used technology resources to assist customers in locating and selecting items.
• Upsold additional items based on customer interests and needs.
• Developed promotional strategies to increase sales volume.

• Processed customer transactions accurately using point-of-sale systems.
• Maintained cleanliness and organization of the cashier area and dining space.
• Assisted customers with menu selections and answered product inquiries.

Assisted owner with financials such as counting money from register

• Collaborated with team members to ensure a smooth workflow during peak hours.
• Monitored inventory levels of supplies at the front counter and requested restocks.
• Addressed customer complaints promptly to maintain service quality standards.
• Promoted daily specials and upsell menu items to enhance customer experience.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Performed other duties as assigned by management.
• Stocked shelves with merchandise when needed.
• Helped customers find specific products, answered questions, and offered product advice.
• Issued receipts, refunds, credits or change due to customers.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Worked closely with front-end staff to assist customers.
• Prepared ingredients by chopping, slicing, and measuring for daily menu items.
• Maintained cleanliness of kitchen surfaces and equipment following health standards.
• Assisted chefs in cooking and plating dishes during busy service hours.
• Organized inventory by labeling and storing food items correctly in the kitchen.
• Collaborated with kitchen staff to streamline food preparation processes efficiently.
• Monitored stock levels and alerted supervisors about low inventory supplies.
• Followed recipes accurately to ensure consistency in flavor and presentation of dishes.
• Participated in training new kitchen staff on prep techniques and safety protocols.
• Cleaned and sanitized work areas and equipment to ensure food safety standards.
• Prepped vegetables and ingredients by washing, chopping and dicing.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Organized and labeled stock of ingredients to maintain needed inventory levels.
• Operated grills, ovens and other kitchen equipment as required for meal preparation.
• Checked freshness of food and ingredients prior to use.
• Organized walk-in coolers and freezers according to established guidelines.
• Measured ingredients accurately using measuring cups and spoons.
• Followed recipes to prepare meals according to customer specifications.
• Prepared ingredients for daily menu items and special dishes.
• Maintained cleanliness and organization of kitchen workstations and prep areas.
• Assisted head chef in executing menu items during peak service hours.
• Operated kitchen equipment safely, including grills, fryers, and ovens.
• Followed food safety guidelines to ensure proper storage and handling of ingredients.
• Collaborated with team members to streamline food preparation processes.
• Monitored inventory levels and communicated needs to kitchen management.
• Cooked multiple orders simultaneously during busy periods.
• Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Set up workstations with needed ingredients, utensils and cooking equipment.
• Communicated effectively with other staff members regarding orders and menu changes.
• Followed proper food handling methods and maintained correct temperature of food products.
• Cleaned food preparation areas, cooking surfaces, and utensils.
• Performed basic knife skills such as dicing onions or slicing meats.
• Kept stations stocked and ready for use to maximize productivity.
• Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
• Followed health and safety standards to ensure safe working environment for employees and customers alike.
• Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.