Alexandra Hebert
Ontario,NY
Summary
Kind, patient, and knowledgeable Childcare Provider well-versed in maintaining safe and nurturing environments for children. Comfortable caring for individuals of varying ages.
Focused Coach successful at coaching baseball and softball athletes of varying ages in individual and team settings. Works with players of different skills levels to develop talent, improve strength and enhance stamina for top gameplay. Versed in rules and winning strategies.
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of products in various departments store wide.
Overview
12
12
years of professional experience
Work History
Sales Specialist
Lowes Home Improvement
Webster, NY
03.2021 - Current
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Participated in team meetings to discuss strategies for achieving business goals.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Monitored sales performance against targets set by management team.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Received and processed cash and credit payments for in-store purchases.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Coaching Staff Member
Hebert Hitting
Ontario, New York
08.2013 - Current
- Introduced games and drills, which helped students to better develop skill levels.
- Increased player strength, agility and game skills through successful practices.
- Cultivated community and media relations through social media and other communication channels to support program.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Implemented exercise programs and training strategies, which bolstered individual and team performance.
- Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field.
- Researched new methods of teaching sport fundamentals such as drills or tactics.
Front Desk Receptionist
Barrington Park Dermatology
Rochester, NY
08.2020 - 03.2021
- Handled sensitive information in a confidential manner.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
Head Cashier
Lowes Home Improvement
Webster, New York
09.2018 - 08.2020
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Resolved escalated customer disputes with special actions such as discounts.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Directed team of 15-20 cashiers to maximize performance and deliver exceptional service to every customer.
- Oversaw group of 15-20 cashiers and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Received and processed customer payments.
- Trained as supervisor and provided back-up coverage to provide customers with optimal support.
Private Nanny
Care.com Inc
Rochester, NY
09.2016 - 07.2019
- Took children on outings such as parks, library visits, sports events or educational trips.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Engaged in creative play with the children such as reading stories, playing games or drawing pictures.
- Administered basic first aid techniques when needed while monitoring health conditions closely.
- Monitored behavior of the children to enforce appropriate conduct standards set by parents.
- Organized and planned a variety of activities to stimulate physical, mental and emotional growth for the children.
- Provided supervision and guidance to ensure safety of children in all situations.
- Prepared meals according to dietary needs of the family's children.
- Planned age-appropriate educational activities designed to promote learning and development.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Developed an understanding of each child's individual strengths and weaknesses.
- Prepared snacks and meals, scheduled, and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Regulated children's schedules to balance rest, learning and play.
Youth Care Professional/Teacher's Aide
Hillside Family Of Agencies
Rochester, New York
07.2012 - 08.2014
- Provided individualized instruction to students with special needs or learning disabilities.
- Assisted teachers in preparing materials for instruction and classroom activities.
- Monitored student behavior in the classroom, hallways, cafeteria, playground.
- Attended regular trainings related to mental health issues such as trauma-informed care or child abuse recognition.
- Engaged in recreational activities with clients such as sports, art therapy, movies.
- Adhered to HIPAA regulations regarding confidentiality of client information.
- Maintained accurate records of client progress notes and incidents reports.
- Utilized vehicles to transport youth to and from school, appointments and outings.
- Participated in team meetings to discuss progress and challenges of youths in care.
- Supervised daily activities and ensured a safe environment for all youth.
- Provided crisis intervention and support during emotional or behavioral incidents.
Education
High School Diploma -
Webster Thomas High School
5 2009
Associate of Science - Liberal Arts And Sciences
Monroe Community College
11 2012
Skills
- Problem-Solving
- Team Collaboration
- Time Management
- Written and verbal communication skills
- Child Care
- Infant Care
- Age-Appropriate Activities
- Positive Reinforcement
- Sport coaching
- Money Handling
- Customer Service
References
References available upon request.
Timeline
Sales Specialist
Lowes Home Improvement
03.2021 - Current
Front Desk Receptionist
Barrington Park Dermatology
08.2020 - 03.2021
Head Cashier
Lowes Home Improvement
09.2018 - 08.2020
Private Nanny
Care.com Inc
09.2016 - 07.2019
Coaching Staff Member
Hebert Hitting
08.2013 - Current
Youth Care Professional/Teacher's Aide
Hillside Family Of Agencies
07.2012 - 08.2014
High School Diploma -
Webster Thomas High School
Associate of Science - Liberal Arts And Sciences
Monroe Community College