Aniket Dhir
Lake Stevens
Summary
Sales specialist with extensive experience in customer service and relationship management at Apple. Consistently exceeded service goals, resulting in enhanced customer satisfaction and loyalty. Proficient in problem-solving and inventory management, utilizing teamwork to achieve significant results. Recognized for driving sales through effective customer engagement and strategic lead generation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Specialist
Apple
Bellevue
07.2025 - Current
- Developed strong customer relationships through personalized service and product knowledge.
- Educated customers on product features and technical details to demonstrate benefits.
- Provided technical support to customers regarding product features and usage.
- Supported colleagues by sharing knowledge of Apple’s offerings and enhancing customer purchase options.
- Promoted Apple’s values of inclusion and diversity in customer interactions.
- Participated in team meetings to review progress against objectives set by management.
- Maintain accuracy and follow guidance.
Delivery Driver
DoorDash
Lake Stevens
05.2020 - Current
Manager
SUBWAYRestaurants
Lake Stevens
08.2016 - 12.2025
- Led a team of 10 to 15 employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Analyzed customer feedback data, developing actionable plans to improve service offerings.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Recruited and hired qualified candidates to fill open positions.
- Planned and delivered training sessions, enhancing employee effectiveness and addressing identified weaknesses.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw marketing initiatives, increasing brand awareness and sales.
FC Associate
Amazon
Arlington
10.2024 - 02.2025
- Mastered complete production flow to allow effective service anywhere, troubleshot flow or machinery issues and strictly adhered to safety, quality and production standards.
- Consistently met and exceeded daily goals, demonstrating a productivity rate higher than company expectations.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Processed finished products through packaging machines, maintaining workflow efficiency.
- Packed products into designated boxes, ensuring protection from damage during transport.
- Evaluated merchandise for wear or defects and removed damaged items.
- Cleaned and organized aisles, work stations, and floors, enhancing operational productivity.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Computer Science
Bellevue College
Bellevue, WA06-2027
Associate of Science - Computer Science
Everett Community College
Everett, WA06-2023
Skills
- Sales expertise
- Sales strategy
- Lead generation
- Client needs assessment
- Sales analysis
- Market research
- Customer service
- Product knowledge
- Inventory management
- Complex problem solving
- Problem-solving
- Time management skills
- Teamwork and collaboration
- Relationship building
Certification
- Certification of Excellence in Study
- Leader of the Pack
- Associates of Arts and Sciences
- Excellence Certification in ELA (High level of English Proficiency)
References
References available upon request.
Activities
- Managed work-life balance while working 60 hours a week and being a full time student.
- Received exceptional grade of 4.0 during my time in Everett Community College.
LANGUAGES
English
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
Timeline
Sales Specialist
Apple
07.2025 - Current
FC Associate
Amazon
10.2024 - 02.2025
Delivery Driver
DoorDash
05.2020 - Current
Manager
SUBWAYRestaurants
08.2016 - 12.2025
Bachelor of Science - Computer Science
Bellevue College
Associate of Science - Computer Science
Everett Community College