Alexandra Holland
Lewes,Delaware
Summary
Dedicated and strong server devoted to the customer's experience in the establishment. This would include recommendations on menu items and a drink to pair nicely. Upbeat personality and inviting nature that keeps tensions low in times of conflict. Staying current on menu items and possible allergies is a strong suit and very detail-oriented. Helpful and excited bartender that enjoys recommending different drinks and making conversation with guests. Being busy is enjoyable and can effectively work under stressful situations.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Crooked Hammock Brewpub
Lewes, DE
10.2017 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and expressed over 14 different types of craft brews at a time.
- Created pairings with menu items and craft brews.
- Recommended craft brews to the customers preferences in taste and aroma.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Maintained 6-10+ table sections.
Server
Crooked Hammock Brewpub
North Myrtle Beach, SC
05.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Big Chill Beach Club
Bethany Beach, DE
05.2017 - 10.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Applied Science - Biological Sciences
Delaware Technical And Community College - Owens
Georgetown, DE05.2021
Skills
- Transactions and Cash Handling
- Covid Symptom Screening
- Cleaning and Sanitizing
- High Volume Dining
- Order Accuracy and Delivery
- Relationship Building
- Menu Memorization and Presentation
- Menu Recommendations
- Age Verification
- High Energy and Stamina
- Food and Beverage Service
- Detail-Oriented
- Food and Beverage Pairings
Timeline
Server
Crooked Hammock Brewpub
05.2021 - 12.2022
Server/Bartender
Crooked Hammock Brewpub
10.2017 - Current
Server
Big Chill Beach Club
05.2017 - 10.2020
Associate of Applied Science - Biological Sciences
Delaware Technical And Community College - Owens