Alexandra Holm
Everett,WA
Summary
Enthusiastic and well-organized with solid background in data entry, schedule management, ordering and budget analysis. I am able to bring a variety of skills, combined with prominent work ethic to contribute to your business. I have many connections with current sales representatives for Columbia as well as bar owners and buyers in the Everett area.
Overview
14
14
years of professional experience
Work History
Bar Manager
Cabernet’s & IPAs
Mukilteo , WA
01.2020 - Current
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Increased profits with enhanced inventory oversight and strategic pricing adjustments.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Consulted with managers to organize special events and promotions.
Bartender
The Northern Public House
Mill Creek, WA
09.2018 - 01.2020
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Developed new signature cocktails to enhance bar reputation and increase profits.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Server
Snoqualmie Casino
Snoqualmie, Washington, United States
06.2016 - 12.2018
- Routinely checked identification of patrons purchasing alcoholic beverages.
- Maintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Entered orders into the computer system quickly and in proper sequence.
Manager
Sorella Salon & Spa
Kirkland, WA & Issaquah, WA
12.2011 - 05.2016
- Oversaw daily office operations for staff of 50+ employees.
- Composed and drafted all outgoing correspondence and reports for the owners of the company.
- Oversaw inventory and office supply purchases.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Created detailed expense reports and requests.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Oversaw all employee scheduling.
- Oversaw hiring of new employees .
- Assisted with marketing ideas and design.
- Oversaw high volume call center, scheduling appointments and any customer service related inquiries
- Oversaw the front desk, checking clients in, checking clients out, sales, reserving future appointments
- Trained and guided team members to maintain high productivity and performance metrics.
- Performed weekly reviews assessing each employee's performance and developed improvement plans.
Education
Associate of Arts - Focus on Business
Everett Community College
Everett, WA2012
High School Diploma -
Everett High School
Everett, WA2008
Skills
- Excellent communication skills
- Budget development
- Financial reporting
- Able to learn quickly
- Customer service specialist
- Calm under pressure
- Expertise in invoice and payment transactions
- Team Leadership
- Training and Development
- Verbal and written communication
- Strategic planning
- Workflow planning
Timeline
Bar Manager
Cabernet’s & IPAs
01.2020 - Current
Bartender
The Northern Public House
09.2018 - 01.2020
Server
Snoqualmie Casino
06.2016 - 12.2018
Manager
Sorella Salon & Spa
12.2011 - 05.2016
Associate of Arts - Focus on Business
Everett Community College
High School Diploma -
Everett High School