Alexandra Jennings
Washington,DC
Summary
Motivated professional with a solid background in management, eager to transition into the dynamic and evolving field of computer technology. Possessing foundational knowledge in detail, communication and results. I am committed to leveraging my skills and experiences to contribute effectively in this knew role. Dedicated to continuous learning and staying abreast of emerging technologies to drive innovation and optimize IT solutions.
Overview
12
12
years of professional experience
Work History
Office Manager/Administrator
Pentagon Vision Center / Defense Concourse
Arlington V.A., V.A.
01.2021 - Current
- Proficiency with common office software and customer relationship management tools
- Ability to multitask, prioritize to-dos, and maintain an organized office environment
- Strong written and verbal communication skills to interact with employees, clients, and vendors effectively
- Ability to identify and resolve issues related to office operations, facilities, or staff
- Builds relationships with colleagues, manages conflict, and fosters a positive office environment
- Experience supervising staff, delegating tasks, and providing training and mentorship
- Ensuring accuracy in documentation, financial transactions, and other administrative tasks
- Ability to manage budgets, track expenses, and ensure financial compliance
- Efficiently manages time and deadlines to ensure smooth office operations
- Ability to plan and coordinate office projects, such as office moves, events, or technology upgrades
- Comfort with changing priorities and a dynamic work environment.
- Resolved discrepancies between payroll records and timekeeping systems.
ProfessionalScribe
EyeRx
Washington D.C./ Chevy Chase M.D.
06.2017 - 01.2021
- Diagnosis, accurate account billing, and efficient insurance claim response
- Recorded patient information in real-time during patient encounters and appointments
- Documenting the patient's medical history, physical examination findings, diagnostic tests ordered, treatment plans, and other relevant information
- Researched and obtained patient personal medical history to support physician diagnose
- Documented sensitive medical information about patient conditions, following HIPAA guidelines
- Supported physician data analysis and interpretation with detailed reports and documentation
- Maintained accounts and assisted patients in account creation with electronic patient interfaces
- Utilized medical terminology knowledge to prepare professional communications in word processing and database software with exceptional spelling, punctuation, and grammar
- Recorded diagnostic testing results, appointment notes, and codes to be entered into Electronic Medical Record (EMR) system for insurance claims, treatment plan assignment, billing, and future visit reference.
BillingAdministrator/Front Desk Receptionist
Washington Eye Specialist
Providence Hospital
02.2014 - 05.2017
- Created and sending invoices, tracking payment processes, keeping meticulous records, and resolving any discrepancies
- Answered and directed incoming calls in a professional and courteous manner
- Maintained accurate and up-to-date billing records
- Processed and entered customer invoices and payments
- Liaised with clients and vendors to resolve billing issues
- Handled customer inquiries regarding billing and payment details
- Prepared and distributed monthly billing statements
- Received and responded to customer inquiries in a timely and professional manner
- Managed all aspects of the billing process including entering charges, collecting payments, and producing invoices
- Assisted with monthly billing reports and financial statements.
Cashier
Shoppers Food
Waldorf, M.D.
12.2012 - 08.2013
- Ensured compliance with all safety regulations within the store environment.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
Education
CompTIA Security+ Training and Certification -
CompTIA
08-2023
CPMS Certification
AAPC
Online02-2019
American Board of Opticianry Certification -
American Board of Opticianry
11-2017
High School Diploma -
Frederick Douglass High School
Skills
- Customer Relations
- Conflict Management
- Chrome OS
- Remote Desktop
- Windows 9, 10, 11 Pro
- Microsoft 365
- Outlook
- Time Management
- Organizational Skills
- Senior leadership support
- Database Administration
- Policy Implementation
- EMR software
- QuickBooks
- Technical Support
- Issue Resolution
- Troubleshooting and diagnosis
- Information Protection
Clearance
Active Public Trust Clearance
References
References furnished upon request
Timeline
Office Manager/Administrator
Pentagon Vision Center / Defense Concourse
01.2021 - Current
ProfessionalScribe
EyeRx
06.2017 - 01.2021
BillingAdministrator/Front Desk Receptionist
Washington Eye Specialist
02.2014 - 05.2017
Cashier
Shoppers Food
12.2012 - 08.2013
CompTIA Security+ Training and Certification -
CompTIA
CPMS Certification
AAPC
American Board of Opticianry Certification -
American Board of Opticianry
High School Diploma -
Frederick Douglass High School
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