Alexandra Jimenez
Katy,TX
Summary
Proven track record in enhancing customer engagement and sales at Pandora, adept in inventory control and upselling. Leveraged strong verbal communication and problem-solving skills to exceed monthly sales goals. Demonstrates exceptional client service, ensuring positive outcomes and loyalty through effective promotional support and needs assessment.
Overview
2
2
years of professional experience
Work History
Sales Associate
Don McGill Toyota
07 2022 - 11 2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Pandora
04.2023 - 11.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
Service costumer
Grace Covenant Church
01.2024 - 07.2024
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Receptionist
Woodhouse
08.2022 - 02.2023
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Scheduled office meetings and client appointments for staff teams.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Education
Manuel Vicente Romero Garcia
07.2016
Skills
- Promotional support
- Order Processing
- Upselling
- Inventory Control
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Client Service
- Reliable and punctual
- Verbal/written communication
Timeline
Service costumer
Grace Covenant Church
01.2024 - 07.2024
Sales Associate
Pandora
04.2023 - 11.2024
Receptionist
Woodhouse
08.2022 - 02.2023
Sales Associate
Don McGill Toyota
07 2022 - 11 2024
Manuel Vicente Romero Garcia
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