Murtatha Alnajafi
Richmond,Texas
Summary
Dynamic individual with hands-on experience in IT Help Desk, and talent for navigating challenges. Brings strong problem-solving skills, and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
1
years of professional experience
2
2
Certification
Work History
IT Help Desk
Don MCGILL Toyota
07.2023 - 07.2024
- Responding to assighned help desk tickets for 2 store locations in a timely manner, providing technical support in-person and remotely.
- Setup new computers, printers, scanners for over 100 clients, and instructed clients on how to use certain software and hardware components.
- Utilize teamwork and communication skills to assist in major projects
- Utilize critical thinking skills to troubleshoot hardware issues for computers, scanners, and variety of printer models. and software related issues for the Reynolds & Reynolds software, Microsoft 365 office applications, and driver support for a veriaty of printer and scanner models.
- Managed inventory levels and ensured product availability while minimizing stockouts in a fast paced environment, by conducting continuous printer supply audit for printers, printer Ink, Maintenance kits, and fuser's, and properly disposing/donating supplies that are no longer needed, increasing inventory space by 50%.
- Utilize communication and active listening skills when helping clients to try and understand the issue they’re having to identify the issue, develop a theory of probable cause, test the theory, implement a solution, and verify system functionality, and lastly document the issue and solution to the knowledge base in the IT SharePoint.
Maintenance Tech
Don MCGILL Toyota
11.2021 - 07.2023
- Preform multi-point inspection, check and top off fluids, Tire’s depth, and tire’s air pressure
- Preform maintenance listed on Repair Order sheet
- Provide other services like tire mount and balance, tire repair, wheel alignment, brake job service, brake fluid service
- Double check work to ensure quality, make sure nuts and bolts are tightened up to manufacturer’s specifications
Education
High School Diploma -
Westside High School
Houston, TX05-2017
Skills
- Active listening
- Excellent communication skills
- Problem-solving
- Flexible and adaptable
- Organization and time management
- Dependable and responsible
- Multitasking Abilities
- Critical thinking
Certification
- CompTIA A+
- CompTIA Network+
Volunteer Work
- Volunteer IT work, Don McGill Toyota, Houston, Texas: Provided technical support, and installed new computers and equipment., Helped relocate users during major furniture renovations throughout the dealership.
- Volunteer, West Houston Ministries, Houston, Texas: Distributed food to over 50 people in need. Completed 10 hours of service.
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
IT Help Desk
Don MCGILL Toyota
07.2023 - 07.2024
Maintenance Tech
Don MCGILL Toyota
11.2021 - 07.2023
- CompTIA A+
- CompTIA Network+
High School Diploma -
Westside High School
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