Alexandra Johnson
Bel Air,Maryland
Summary
Experienced and trained bartender/server with over 16 years of restaurant experience. Starting as a host, has worked majority of Front of House positions in fast-paced, customer-driven environments.
Proficient at handling large sections, large parties, and conscious of building personal relationships with guests to ensure not only a pleasant experience, but an incentive to return.
Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.
Overview
1
1
year of professional experience
Work History
Hostess
Ruby Tuesday
Fairfax, VA
2009 - 2010
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Server
Brio
Fairfax, VA
2010 - 2016
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Applebees
Bel Air, MD
2016 - 2018
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Took beverage orders and served drinks during peak meal times.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Training Bartender
Chilis
Bel Air, MD
03.2017 - 2023
- Greeted guests with friendliness and professionalism.
- Effectively multitasked within fast-paced environment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Maintained cleanliness of bar area, restocked supplies and handled cash transactions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed cost control procedures related to purchasing, receiving, storage and issuing of all liquor products.
- Ensured compliance with all local, state and federal regulations concerning alcoholic beverages.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Provided leadership support to fellow team members through coaching and mentoring activities.
- Organized and set up the bar for daily operations.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Responsible for inventory management including ordering liquor, beer, wine and other beverage items in a timely manner.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Created specialty cocktails using recipes or as requested by customers.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Ran entire section of six tables, service bar, and physical bar solo at the busiest Chilis On the East Coast
- Changed kegs
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Bartender
Latitude Seafood
Bel Air, Maryland
12.2023 - Current
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Balanced daily registers and generated sales reports for management.
- Trained new bartenders on drink preparation and upselling techniques.
- Assisted with customer requests and answered questions to improve satisfaction.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
Education
Certified Mixologist - Mixology
A Bar Above
Fairfax, VA04-2021
Mixology
Maryland Bartending Academy
Glen Burnie, MD06-2020
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA08.2014
Skills
- Effective Customer Upselling
- Special Dietary Requirements
- Check Payment Processing
- Food Inspection
- High-Volume Dining
- Menu Memorization
- Table Bussing
- Self-Motivated
- Active Listening and Communication
- Highly Organized
- Front- and Back-of-House Coordination
- Customer-Oriented
- Attention to Detail
- Creative Problem Solving
- Opening and Closing Procedures
- Verbal and Written Communication
- Time Management and Prioritization
- Service Oriented
- Reliable and Trustworthy
- Service-Oriented
- Flexible and Adaptable
Languages
Spanish
Professional
Timeline
Bartender
Latitude Seafood
12.2023 - Current
Training Bartender
Chilis
03.2017 - 2023
Hostess
Ruby Tuesday
2009 - 2010
Server
Brio
2010 - 2016
Server
Applebees
2016 - 2018
Bachelor of Arts - Psychology
George Mason University
Certified Mixologist - Mixology
A Bar Above
Mixology
Maryland Bartending Academy