Alexandra Johnson
Saginaw,MI
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of post-secondary education
19
19
years of professional experience
Work History
Server
Prost Wine Bar & Charcuterie
Frankenmuth, Michigan
10.2024 - Current
- Provided excellent customer service in a fast-paced environment.
- Educated guests on wine selections and charcuterie pairings to elevate dining experiences.
- Collaborated with kitchen staff to ensure timely food and drink delivery to customers.
- Processed cash and credit transactions accurately during busy shifts at wine bar, ensuring smooth operations.
- Recommended desserts to guests, enhancing overall dining satisfaction., appetizers, and specialty drinks to optimize sales.
Lead Server Trainer
Honey B’s Eatery
Frankenmuth, Michigan
03.2019 - 09.2024
- Trained new servers on menu knowledge and customer service standards and food allergies.
- Identified opportunities for process improvements that could enhance server efficiency.
- Greeted guests in a timely manner and promptly brought out their orders with a friendly smile.
- Assisted with on hand inventory and assisted with product orders.
Dining Room Server
Zehnder’s of Frankenmuth
Frankenmuth, Michigan
08.2007 - 09.2018
- Provided exceptional customer service by memorable dining experiences, by “Every guests leaves satisfied.”
- Assisted guests with menu selections and special dietary needs.
- Collaborated with front of house and back of house staff to ensure timely meal delivery.
- Trained new servers on menu details and effective service techniques for optimal performance.
Education
Bachelor of Arts - Communication And Marketing
Saginaw Valley State University
Saginaw, MI 08.2008 - 12.2014
Skills
- Menu knowledge / Pairing beverage with food
- Table coordination
- Customer service excellence
- Training new servers
- Problem resolution / Conflict management
- Attention to detail
- Communication effectiveness
- Punctual
Timeline
Server
Prost Wine Bar & Charcuterie
10.2024 - Current
Lead Server Trainer
Honey B’s Eatery
03.2019 - 09.2024
Bachelor of Arts - Communication And Marketing
Saginaw Valley State University
08.2008 - 12.2014
Dining Room Server
Zehnder’s of Frankenmuth
08.2007 - 09.2018