Alexandra Karpovich
New York
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Assistant Manager, Retail
The Whitney Museum
New York
07.2022 - 04.2026
- Managing and modeling all customer service and team interactions as well as leading the daily performance of sales associates in their daily operational workflows
- Presented merchandise both visually and verbally to enhance customer engagement.
- Acted as primary contact for customer relations, resolving inquiries and issues to improve customer satisfaction.
- Processed payroll and managed employee scheduling to maintain operational efficiency.
- Daily financial reconciliation
Lead Sales Associate
The Jewish Museum
New York
08.2018 - 07.2022
- Exceptional customer service and interpersonal skills including ability to work with high-level customers and staff
- Cultivated customer relationships through timely follow-up, encouraging repeat visits and fostering donor engagement.
- Managed all special orders from initiation to completion, ensuring clear communication with clients and vendors throughout each project.
- Reconciled payments for special orders, ensuring accurate and timely processing to maintain customer satisfaction.
- Management and scheduling of part-time shop staff
Manager
Alphabets
New York
12.2017 - 07.2018
- Coordinated employee schedules to optimize coverage during peak hours.
- Strategically placed products throughout the store to enhance customer engagement and sales.
- Established relationships with new clients and nurtured existing ones.
- Processed and entered invoices for all incoming merchandise to maintain accurate inventory records.
Retail Director
Brooklyn Roasting Company
Brooklyn
12.2016 - 11.2017
- Supervised retail division of 9 Cafes
- Hired staff and created schedules to ensure optimal coverage in cafes.
- Standardized drink and merchandising quality across all cafes.
- Served as liaison between cafe managers and executive board to facilitate communication.
Volunteer Coordinator
Otra Cosa Network
Trujillo
02.2015 - 08.2016
- Coordinated weekly volunteer activities to enhance engagement and retention.
- Managed inquiries from prospective volunteers to streamline onboarding process.
- Delivered ongoing support and guidance to volunteers to foster positive experiences.
- Facilitated entry and exit interviews to understand volunteer perspectives and improve processes.
- First point of contact for new volunteers
Guest Relations Manager
Riverpark
New York
05.2013 - 10.2014
- Oversaw dining room operations as maître d', ensuring seamless service and guest satisfaction.
- Developed partnerships with surrounding hotel concierges to improve guest experience.
- Led training and scheduling for reservation and host staff to enhance service quality.
- All restaurant menu editing and printing, a la carte service and private events
Education
BA - Sociology
Hunter College
Horace Mann High School
Skills
- Microsoft Suite, Salesforce, RetailPro, CounterPoint
- Customer relationship management
- Visual merchandising
- Payroll administration
Languages
Spanish
Volunteer Work
Camp Viva, (week long camp for people infected/affected by HIV), 2006-08, Present, Supervise counselors, Work with family groups, Assist in activity programming, Crisis management
Timeline
Assistant Manager, Retail
The Whitney Museum
07.2022 - 04.2026
Lead Sales Associate
The Jewish Museum
08.2018 - 07.2022
Manager
Alphabets
12.2017 - 07.2018
Retail Director
Brooklyn Roasting Company
12.2016 - 11.2017
Volunteer Coordinator
Otra Cosa Network
02.2015 - 08.2016
Guest Relations Manager
Riverpark
05.2013 - 10.2014
BA - Sociology
Hunter College
Horace Mann High School