Alexandra Keith
Wellford,SC
Summary
Bachelor of Arts in General Psychology with more than five years of leadership, employee training, and customer service experience. Skilled in communication, conflict resolution, employee development, and relationship building. Recognized for coaching team members, supporting fast-paced operations, and creating positive workplace experiences. Seeking an entry-level Human Resources position where strong interpersonal, organizational, and administrative skills can contribute to recruiting, onboarding, and employee engagement.
Overview
5
5
years of professional experience
Work History
SHIFT LEADER
Panda Express
Flagstaff, AZ
05.2019 - 03.2020
- Supervised daily operations while leading a team in a fast-paced, high-volume environment.
- Assisted with onboarding and training new employees on company procedures and customer service expectations.
- Delegated responsibilities and coached team members to improve performance and efficiency.
- Resolved employee and customer concerns using effective communication and conflict-resolution skills.
- Collaborated with management to maintain staffing needs and support efficient daily operations.
SERVER
Waikiki Brewing Company
Kihei, HI
03.2021 - 06.2021
- Delivered exceptional customer service while building positive relationships with guests in a fast-paced environment.
- Assisted in training and mentoring newly hired team members.
- Collaborated with coworkers and management to ensure efficient daily operations.
- Resolved customer concerns professionally while maintaining a positive guest experience.
SERVER
Oskar Blues Grill & Brew
Denver, CO
08.2020 - 11.2020
- Provided exceptional customer service in a high-volume restaurant environment.
- Built positive relationships with guests through effective communication and problem-solving.
- Worked collaboratively with team members to maintain efficient daily operations.
- Accurately processed customer transactions while maintaining attention to detail.
BARISTA
Starbucks
Dana Point, CA
09.2016 - 02.2017
- Delivered outstanding customer service in a fast-paced retail environment.
- Maintained quality standards while ensuring efficient daily operations.
- Collaborated with team members to meet operational goals.
- Demonstrated strong organization, communication, and multitasking skills.
Education
Bachelor of Arts - General Psychology
University of Providence
Great Falls, MontanaSkills
- Employee Relations
- Employee Training
- Team Leadership
- Conflict Resolution
- Organizational Skills
- Employee Onboarding
- Microsoft Office Suite
- Communication
- Personnel Documentation
- Relationship Building
- Interview Coordination
- Problem Solving
- Attention to Detail
- Google Workspace
- Data Entry
- Recruiting Support
Professional Highlights
- Bachelor’s Degree in General Psychology
- 5+ years of leadership and customer service experience
- Experience training and onboarding new employees
- Strong communication and conflict resolution skills
- Highly organized with excellent attention to detail
Timeline
SERVER
Waikiki Brewing Company
03.2021 - 06.2021
SERVER
Oskar Blues Grill & Brew
08.2020 - 11.2020
SHIFT LEADER
Panda Express
05.2019 - 03.2020
BARISTA
Starbucks
09.2016 - 02.2017
Bachelor of Arts - General Psychology
University of Providence